Japanese Email And Chat Support - Earn Up To P 130,000(Anywhere)

COMPANY PROFILE: One of the largest BPO companies offering back office and customer service support services to largest and popular companies around the world
Position: Japanese Non-Voice Representative
Industry: Contact Center
Account: Music Application
Department: Global Customer Service Team
Location: Cubao, Q.C.
Schedule: Shifting
Salary: P 100,000 - P 130,000
REQUIREMENTS:
• Filipino fluent in both Japanese and English (oral and written)
• Preferably Dual Citizens or Filipino who were raised in Japan
• JLPT N1-N2 passer/level (JLPT Certificate not required)
• Completed at least 2yrs in college (or HS graduates with 2yrs work experience)
RESPONSIBILITIES:
• Respond to general and technical inquiries of this music app through email and chat
• Assist customers' service concern through email or chat (e.g. playlist, features, troubleshooting and subscription Inquiries)
• Assist customers in Cancellation of premiums and in changing customer personal details
• Handle concerns of account users regarding paid accounts, payment issue
Recruitment Process
1. Essay Exam
Translation of Japanese to English and vice versa
2. Final interview with the Hiring Manager