italian bilingual Analyst location/mandaluyongNeksJob Philippines

Position: Italian Bilingual Analyst Location: Mandaluyong Italian Bilingual Analyst Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Provide white-glove support to Microsoft customers but not limited SMB, partners and consumers, with FCR First Call Resolution goal in mind Guide customers in onboarding their businesses, solving issues and providing thorough instructions when utilizing M365 services like Exchange Online, SharePoint Online, Office 365 Pro Plus, Yammer etc. Document and report to QMs, Cluster Leads Geo Leads any identified gaps, issues etc. Report to QM Geo Leads, any management or technical opportunities Build relationship to create, reinforce, motivate, and guide customers and partners Effectively drive recommendations and land priorities across customers, partners, and across organizational boundaries Leverage collaboration support tools and processes to expedite resolution of customer issues
foundit

Philippines
Permanent
Full-time