IT SupporteLink Systems & Concepts Corp.

IT SUPPORT
 
Responsibilities:
Assist all employees with any computer or IT related issues
Create, add and modify user accounts and services across our various cloud platforms
Understanding of virtual desktop environment and remote desktop technology
Configure, deploy, and relocate desktops, laptops, printers, and any other related devices
Identify, report, and respond to potential cybersecurity threats
Setting up advanced network firewalls and switches
Regularly perform cabling and equipment installation
Monitoring and maintaining computer systems and networks
Performing hardware and software installations, configurations, and updates
Troubleshooting and resolving issues with software or hardware
Responding in a timely manner to service issues and requests
Setting up accounts for new users
Repairing and replacing equipment as necessary
Qualification:
Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
6months to 1 year of experience working in IT operations
Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
Strong critical thinking and decision-making skills
Experience with databases, patch management, and networks including LAN and WAN.
Background with Operating Systems (Windows, Linux) is a plus