IT Support level 2 - with 3 years of experienceShore 360
Workplace: Pampanga
Salary: Apply
Work form: Full time
Posting Date: 09/11/2025
Deadline: 15/01/2021
Description
Roles and Responsibilities
We are a professional services group of companies, with a hardworking, enthusiastic team that has a can-do attitude. Depending on schedules and projects, you will find yourself working with different team members producing exciting outcomes for clients.
This position reports to the Lead Engineer. We require someone who is autonomous and able to think on their feet. You should have experience with Level 2 support or higher.
Systems and processes have been put in place, and we require an individual who is able to drive these systems further while providing support to the current customer base. You will be exposed to many technologies, applications, systems, providing you with the opportunity to up-skill, provide proactive solutions and never get bored!
This position is full-time with a start time of 7.30 am Adelaide time. Depending on the outcomes of contracts currently in submission, we may adjust the start time to a later start time to provide coverage for those contracts. You will be requested to fill out a skills matrix upon application.
You will provide phone, email and onsite support to customers for a range of IT-related issues. You will have experience maintaining and deploying servers and technologies including:
- Active Directory and Azure AD
- Exchange and Office 365
- Windows Server 2003-2019
- Desktop Support from Windows 7 to 10
- Routing, switching, firewalls (preferably Cisco)
Required Experience
- Must have at least 3 years previous IT experience in helpdesk or onsite roles
- SQL database maintenance and understanding of backups
- AWS/Microsoft Azure and Data Centre Hosting/Colocation
Minimum Qualifications
- Related qualifications including CCNA, MCSE or University education
A Successful Candidate must have
- Experience liaising with 3rd party support
- Exceptional communication skills, both oral and written
- Ability to deal with non-IT literate customers and explain technical issues without the technical lingo
- Ability to be autonomous, whilst being careful and precise
- Can-do attitude, chasing down and proactively closing off tickets and support calls
- Ability to look for work, rather than wait for work
Perks
- Free barista-style coffee
- Free parking and jeepney services
- Great culture
- Highly engaged team
- Fun and family-oriented working environment
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Availability for travel: No
Availability for change of residence: No
Roles and Responsibilities
We are a professional services group of companies, with a hardworking, enthusiastic team that has a can-do attitude. Depending on schedules and projects, you will find yourself working with different team members producing exciting outcomes for clients.
This position reports to the Lead Engineer. We require someone who is autonomous and able to think on their feet. You should have experience with Level 2 support or higher.
Systems and processes have been put in place, and we require an individual who is able to drive these systems further while providing support to the current customer base. You will be exposed to many technologies, applications, systems, providing you with the opportunity to up-skill, provide proactive solutions and never get bored!
This position is full-time with a start time of 7.30 am Adelaide time. Depending on the outcomes of contracts currently in submission, we may adjust the start time to a later start time to provide coverage for those contracts. You will be requested to fill out a skills matrix upon application.
You will provide phone, email and onsite support to customers for a range of IT-related issues. You will have experience maintaining and deploying servers and technologies including:
- Active Directory and Azure AD
- Exchange and Office 365
- Windows Server 2003-2019
- Desktop Support from Windows 7 to 10
- Routing, switching, firewalls (preferably Cisco)
Required Experience
- Must have at least 3 years previous IT experience in helpdesk or onsite roles
- SQL database maintenance and understanding of backups
- AWS/Microsoft Azure and Data Centre Hosting/Colocation
Minimum Qualifications
- Related qualifications including CCNA, MCSE or University education
A Successful Candidate must have
- Experience liaising with 3rd party support
- Exceptional communication skills, both oral and written
- Ability to deal with non-IT literate customers and explain technical issues without the technical lingo
- Ability to be autonomous, whilst being careful and precise
- Can-do attitude, chasing down and proactively closing off tickets and support calls
- Ability to look for work, rather than wait for work
Perks
- Free barista-style coffee
- Free parking and jeepney services
- Great culture
- Highly engaged team
- Fun and family-oriented working environment
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Availability for travel: No
Availability for change of residence: No
Other Info
Pampanga, Central Luzon · Today, 09:20 AM
Work type
Full Time
Work type
Full Time
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Shore 360
About the company
Shore 360 jobs
₱ 21,000.00 monthly · Pampanga, Central Luzon · 14 September (updated)
Position IT Support level 2 - with 3 years of experience recruited by the company Shore 360 at Pampanga, Joboko automatically collects the salary of Apply, finds more jobs on IT Support Level 2 - With 3 years of experience or Shore 360 company in the links above
About the company
Shore 360 jobs
₱ 21,000.00 monthly · Pampanga, Central Luzon · 14 September (updated)