IT Support - Incident ManagementTalentium
Workplace: Pasig
Salary: Apply
Work form: Full time
Posting Date: 09/11/2025
Deadline: 21/10/2020
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Description
ROLES AND RESPONSIBILITIES:
Assist and support User Services team in incident management activities and the associated managed services that performs these incident functions.
PRIMARY ACTIVITIES:
IT Support - Incident Management is required to:
• Monitors the SLA of managed services - service desk, switchboard operations and copy centers;
• Assist in monitoring of major incidents and problem and when necessary coordinate with relevant teams to hasten immediate resolution
• Reviews the monthly performance reports of the managed services;
• Assist in the monitoring of OLAs with fulfillment teams;
• Monitor issue tracker for incidents and problems and escalate to appropriate infrastructure and solutions support teams;
• Assist User Services team in preparing the service desk team in providing early life support of newly released services/applications;
• Any other tasks that may be assigned from time-to-time in relation to service transition and early life support.
COMPETENCIES:
• Knowledge of Information and Communications Technology as applied in an enterprise environment.
• Excellent interpersonal skills and experience in customer support with a client-oriented attitude.
• Strong organizational skills and ability to manage multiple tasks.
• Willing to work in a team for long hours while under pressure.
• Knowledgeable in ITIL and Project Management frameworks is preferred.
ENGAGEMENT:
The IT Support - Incident Management is expected to perform all the activities outlined in this TOR for a period of six months. Periodic reviews will be conducted throughout the engagement. This engagement is subject for renewal.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 5
Language(s): English
Availability for travel: No
Availability for change of residence: No
ROLES AND RESPONSIBILITIES:
Assist and support User Services team in incident management activities and the associated managed services that performs these incident functions.
PRIMARY ACTIVITIES:
IT Support - Incident Management is required to:
• Monitors the SLA of managed services - service desk, switchboard operations and copy centers;
• Assist in monitoring of major incidents and problem and when necessary coordinate with relevant teams to hasten immediate resolution
• Reviews the monthly performance reports of the managed services;
• Assist in the monitoring of OLAs with fulfillment teams;
• Monitor issue tracker for incidents and problems and escalate to appropriate infrastructure and solutions support teams;
• Assist User Services team in preparing the service desk team in providing early life support of newly released services/applications;
• Any other tasks that may be assigned from time-to-time in relation to service transition and early life support.
COMPETENCIES:
• Knowledge of Information and Communications Technology as applied in an enterprise environment.
• Excellent interpersonal skills and experience in customer support with a client-oriented attitude.
• Strong organizational skills and ability to manage multiple tasks.
• Willing to work in a team for long hours while under pressure.
• Knowledgeable in ITIL and Project Management frameworks is preferred.
ENGAGEMENT:
The IT Support - Incident Management is expected to perform all the activities outlined in this TOR for a period of six months. Periodic reviews will be conducted throughout the engagement. This engagement is subject for renewal.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 5
Language(s): English
Availability for travel: No
Availability for change of residence: No
Other Info
Pasig, National Capital Region · Today, 08:03 AM (updated)
Work type
Casual
Work type
Casual
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Pasig, National Capital Region · 14 September (updated)
Position IT Support - Incident Management recruited by the company Talentium at Pasig, Joboko automatically collects the salary of Apply, finds more jobs on IT Support - Incident Management or Talentium company in the links above