IT Support engineerInteractech Solution Inc.

IT Support Engineer Responsibilities:
·        Installing and configuring client computer systems.
·        Responding to client IT support requests.
·        Meeting with clients to diagnose software, networking, or hardware issues.
·        Providing technical support on-site or via remote-access systems.
·        Offering solutions that meet the needs of the client.
·        Repairing hardware malfunctions, software issues, and networking problems.
·        Maintaining good client relations.
·        Tracking and managing work records.
·        Compiling job reports.
 
IT Support Engineer Requirements:
·        Bachelor's degree in information technology or computer science.
·        Proven work experience as a technical support engineer.
·        Knowledge of web services, API, and IP-based protocols.
·        Familiar with mikrotik router, CISCO switch
·        Familiar with Windows11 and ubuntu system
·        Experience with scripting languages such as Perl or Shell.
·        Knowledge of computer hardware and networking systems.
·        Good time management skills.
·        Good interpersonal skills.
·        Ability to troubleshoot complex hardware and software issues.
·        Excellent written and verbal communication skills.
·        Ability to think critically.