IT Support analystLittelfuse

Job Description
Littelfuse is one of America's Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensors switches to fuses and more we produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, Littelfuse had net sales of $2.1 billion.
Responsible for delivering regional and location specific IT support by phone, email or in-person contact. This position provides timely solution to support business operations in terms of network connection issues, computer programs, improvement projects, hardware/software issues and data security.
About the Job:
Respond to Helpdesk support requests on PC hardware and software, network security, client connectivity, and VPN connectivity issues.
Provide timely resolution in order to minimize impact to business.
Act as an escalation point for Helpdesk Analysts. Provide resolution for unresolved customer support issues. Provide appropriate escalation to network analyst and engineers as necessary.
Apply all patches, support and management for all hardware excludes VM, AS400 hardware, SQL and network related items- this includes printers and copiers
In charge of all node failover after approval of the regional manager or team lead.
In charge of all backups for all hardware - restore, recover and storage (excludes AS400 and network items)
Monitor and use all infrastructure software tools such as MNS, SMS
Deploy applications and system images using Microsoft Systems Management Server (SMS) and Dell Image direct.
Active Directory maintenance for the areas of responsibility
Utilize incident management system to create, update, escalate, and close customer support requests.
Ensure internet availability and maintenance
Responsible for non-MS Office/SQL/Share point/OS licensing for the area of responsibility. Responsible for portable telecom applications.
About You:
Bachelor's Degree in Information Technology or related courses
Minimum 3 years experience on PC desktop, hardware and software support in a manufacturing set up
With working knowledge on infrastructure (wired and wireless) networking concepts and troubleshooting
Experience in support and maintenance of Active Directory.
Experience in support and troubleshooting of client VPN connections.
With working knowledge on telecom concepts preferred
Must have good aptitude and the ability to be effective in both oral and written communication, must be able to communicate and write in the English language
Must have an understanding of project lifecycle management (i.e. Scope of work, Analysis, documentation, etc.)
Willing to work on shifting schedule and weekends if necessary
Littelfuse strives to empower associate growth and development in a culture of ongoing collaboration and respect for diverse global perspectives and expertise. Our Core Values - Customer Focus, Integrity, Innovation, Teamwork and Results Driven - supports us on our mission to improve the safety, reliability, efficiency, and performance of our customers products and systems.
We are an equal opportunity employer that takes pride in giving every associate the means and courage to make a difference - everywhere, every day.
We offer a competitive salary package and a variety of benefits, including Medical, Life, Disability and Retirement benefits as well as development opportunities like internal Lean Six Sigma Certification.