IT StaffYourMembership

Job Description
Community Brands is a software company that helps organizations achieve social good. Through our technology, we assist more than 100,000 associations, nonprofits, K-12 schools, faith-based organizations, and partners grow stronger and achieve their missions. Like our clients, our nearly 2,200+ employees strive to improve the world in which they live, and we believe that technology plays an important role in that. We are techies and volunteers who dream big and are motivated by more than just a cool job (though that's a great perk). The Community Brands culture is one where employees can pursue this passion as part of their profession, and we're looking for great employees to join us!
The IT User Services Administrator will be responsible for a variety of activities that include planning, design and delivery of technical infrastructure and desktop solutions.
A Day in a Life..
Install new hardware, systems, and software for on-boarding employees.
Install, configure, and maintain network services, equipment and telephony systems.
Manage user accounts, permissions, email, anti-virus, and anti-spam.
Deliver technical solutions as per specified plans, deliverables, costs and timelines.
Document technical issues, solutions and support information for future reference.
Clearly articulate technical issues, solutions and activities to colleagues and customers.
We would like to chat if you have...
EDUCATION AND EXPERIENCE:
Bachelor's Degree in Computer Science/Technology or any related course
With at least 1-2 years of experience
A keenness and desire to learn new skills.
Strong analytical abilities and professional office experience needed.
Be extremely detail oriented.
Ability to prioritize, multitask and meet deadlines.
Able to operate in dynamic work environment.
Critical thinking and problem-solving skills.
Stress tolerance.
Advanced troubleshooting skills focused on determining hardware vs. software, hardware vs. firmware, software vs. operating systems, network vs. application/systems, and patterned vs. non-repeatable problems.
OTHER SKILLS
Should be able to troubleshoot Windows7/10 client OS issues.
Should be aware of Windows Active Directory.
Installation and configuration of Windows based operating systems (Windows Xp, Vista,7&8).
Software installations and troubleshooting of all types of customer-oriented field problems, network setting for TCP/IP and Internet setup.
Trouble shooting of all types of Hardware and software applications problems.
Configuring & troubleshooting of Desktop/Laptops.
Configuring & troubleshooting of printer, scanner & LAN related issues reported by users.
Exposure in Active Directory user creation & deletion.
Trouble shooting hardware, software & networking problems.
Good People, Doing Good Things
Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us. And we look forward to you being part of our story!
At Community Brands, a great company awaits you...
Market-Competitive Compensation
Generous Allowances and Benefits
Quarterly Performance Bonus
Flexible Planned Paid Time Off
Annual Leave Credit Conversion
Medical Insurance
Dependents HMO for free upon employment
Dental Coverage
Comprehensive Life Insurance
Casual Environment
Purpose Driven Culture
Work-life Balance
Passionate about Community Involvement
Equal Opportunity Employer