IT Specialist ii (mac os)Stefanini

Job Description Positions Available: 2 Details: Job Description: Will act as subject matter expert for MAC hardware and software support issues in the Client's environment Troubleshoot and resolve hardware and software issues for Windows and Job Description Positions Available: 2 Details: Job Description: Will act as subject matter expert for MAC hardware and software support issues in the Client's environment Troubleshoot and resolve hardware and software issues for Windows and MAC devices Document solutions for MAC and Windows support issues Will act as the go-to resource who helps resolve complex issues Will match project priorities to industry best practices Provide training to consultant teams and end users as needed Ensuring that KB articles are accurate and sufficient for 1st level support Where necessary, writing, amending or removing KB articles Ensuring and coordinating adequate level of understanding within the Service Center to ensure issue resolution Participate in the creation of training material Track and document process changes and ad hoc reporting requirements Lead continuous improvement actions Train, mentor, and coordinate the activities of other members of the team Job Requirements Details: Requirements: Prior experience as a Service Desk agent 1-4 years of experience as an IT Specialist subject matter expert for MAC laptop and wireless devices A keen interest in new technologies, ability to learn quickly and high level of motivation Knowledge of SharePoint Administration and configuring permissions in the SharePoint environment Knowledge of Information Management Policies Documented history of working in the area for which they are an expert Ability to understand industry best practices and can communicate those insights to help improve business model Attendance and schedule adherence are requirements of this position Level of Knowledge, Skills, and Authority: Knows and applies advanced concepts, practices and procedures of particular field of specialization May adapt procedures, processes, tools, equipment and techniques to meet the more complex requirements of the position Under minimal supervision, performs work that is varied and that may be somewhat difficult in nature, but usually involves limited responsibility Resolves most questions and problems, and refers only the most complex issues to higher levels Nice to Have: .ACSP: Apple Certified Support Professional or ACDT: Apple Certified Desktop Technician The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Monster

Philippines
Permanent
Full-time