Description
Welink MCS is hiring for an IT Service Desk Analyst in behalf of a client partner in the BPO Industry
Location: Quezon City - Eton Centris
Email: ***@welinkmcs.com or ****@welinkmcs.com
Responsibilities:
• Act as a single point of contact for phone calls, emails, chats, and Self-service tickets from staff regarding IT issues and queries
• Receiving, logging, and managing calls from internal staff via telephone, email, chat, voice mail, self-service, etc.
• 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware
• Escalate unresolved calls to the infrastructure support teams
• Log all calls in the Service Desk ticketing tools such as ServiceNow,
• Identifying the issue and categorizing/prioritizing the incident and service requests
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress promptly
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)
• Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups, etc.
• Being compliant with all process and procedures
• Understand the SLA/SLOs of the accounts and work accordingly to deliver service to customers.
Qualifications:
• ITIL Foundation Certification is preferable but not essential
• Technical knowledge on troubleshooting Windows/MAC OS and Office applications
• Excellent Communication in a respective native language ( Verbal & Written)
Requirements:
• Excellent communication skills and telephone manner.
• Excellent organizational skills
• 1.5 years previous IT Service Desk and/or Call Centre experience required
• Strong knowledge of Microsoft based operating systems, Microsoft Office applications, and MAC Operating systems
• Available to work in 24/7 rotational shifts
• Excellent Communication in the respective required language( Verbal & Written)
• Finished at least 2 years in college (72 units)
Requirements
Minimum education level: Vocational
Years of experience: 1
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes
Welink MCS is hiring for an IT Service Desk Analyst in behalf of a client partner in the BPO Industry
Location: Quezon City - Eton Centris
Email: ***@welinkmcs.com or ****@welinkmcs.com
Responsibilities:
• Act as a single point of contact for phone calls, emails, chats, and Self-service tickets from staff regarding IT issues and queries
• Receiving, logging, and managing calls from internal staff via telephone, email, chat, voice mail, self-service, etc.
• 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware
• Escalate unresolved calls to the infrastructure support teams
• Log all calls in the Service Desk ticketing tools such as ServiceNow,
• Identifying the issue and categorizing/prioritizing the incident and service requests
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress promptly
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)
• Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups, etc.
• Being compliant with all process and procedures
• Understand the SLA/SLOs of the accounts and work accordingly to deliver service to customers.
Qualifications:
• ITIL Foundation Certification is preferable but not essential
• Technical knowledge on troubleshooting Windows/MAC OS and Office applications
• Excellent Communication in a respective native language ( Verbal & Written)
Requirements:
• Excellent communication skills and telephone manner.
• Excellent organizational skills
• 1.5 years previous IT Service Desk and/or Call Centre experience required
• Strong knowledge of Microsoft based operating systems, Microsoft Office applications, and MAC Operating systems
• Available to work in 24/7 rotational shifts
• Excellent Communication in the respective required language( Verbal & Written)
• Finished at least 2 years in college (72 units)
Requirements
Minimum education level: Vocational
Years of experience: 1
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes
Other Info
Quezon City, National Capital Region · Today, 01:06 PM
Work type
Full Time
Work type
Full Time
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WeLink Management Consultancy Services
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Position it Services desk analyst recruited by the company WeLink Management Consultancy Services at Quezon, Quezon, Joboko automatically collects the salary of Apply, finds more jobs on IT Services Desk Analyst or WeLink Management Consultancy Services company in the links above
About the company
WeLink Management Consultancy Services jobs
Taguig, National Capital Region · Today, 08:01 AM