it service management Administrator ii (problem management)Telus
Salary: Agreement
Work form: Full time
Posting Date: 11/01/2026
Deadline: 13/08/2022
Description and Requirements
Manages root cause analysis meetings between technical teams to identify the underlying root cause of a Problem, preventive actions and long-term solution • Understand diagnostics of faults and determining whether incidents are related to known errors or existing problem records. • Analyze problem management trends to identify areas for continuous improvement. • Perform Proactive root cause analysis based on incident trends. • Educate and assist IT and operations support professionals in the problem management best practices. Tracks the progress of all Problem Records to ensure they are actively moving through the Problem Management Process. • Communicates overall status of problem resolution to the Problem Management Account Process Lead"
Additional Job Description
Problem Manager is one of the key roles in the IT Service Management (ITSM) organization. The primary task of a PM admin is to prevent incidents from happening/recurring as well as minimizing the impact of incidents that can't be prevented. The problem manager identifies, prioritizes and assigns responsibility for problems and then manages them through the entire process to solution.
Required Language(s) English
Telus
Manages root cause analysis meetings between technical teams to identify the underlying root cause of a Problem, preventive actions and long-term solution • Understand diagnostics of faults and determining whether incidents are related to known errors or existing problem records. • Analyze problem management trends to identify areas for continuous improvement. • Perform Proactive root cause analysis based on incident trends. • Educate and assist IT and operations support professionals in the problem management best practices. Tracks the progress of all Problem Records to ensure they are actively moving through the Problem Management Process. • Communicates overall status of problem resolution to the Problem Management Account Process Lead"
Additional Job Description
Problem Manager is one of the key roles in the IT Service Management (ITSM) organization. The primary task of a PM admin is to prevent incidents from happening/recurring as well as minimizing the impact of incidents that can't be prevented. The problem manager identifies, prioritizes and assigns responsibility for problems and then manages them through the entire process to solution.
Required Language(s) English
Telus
Other Info
Philippines
Permanent
Full-time
Permanent
Full-time
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Telus
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