IT Service Desk - major incident coordinatorAtos Global It Solutions And Services Private Limited
Workplace: Cebu
Salary: Agreement
Work form: Full time
Posting Date: 01/05/2026
Deadline: 19/08/2023
Job Description
Major Incident Coordinators may perform one or more of the following:
To provide End to End support for incident and request management resolution.
Incident tracking of reassigned tickets
Incident, Request Management and Self-Service Tickets processing
Processing Customer Satisfaction responses
Monitoring Major Incident Coordinators mailbox
Handling Major Incident Coordinators hotline calls
All other duties as assigned.
Qualifications
2 - 3 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.
2 - 3 years working experience in customer services support.
Must be able to work independently.
Ability to handle escalations and produce quick responses/solutions.
Strong analytical skills.
Strong customer service skills.
Ability to understand and follow oral and written instructions.
Strong English (verbal and written) skills.
Typing skills essential
Major Incident Coordinators may perform one or more of the following:
To provide End to End support for incident and request management resolution.
Incident tracking of reassigned tickets
Incident, Request Management and Self-Service Tickets processing
Processing Customer Satisfaction responses
Monitoring Major Incident Coordinators mailbox
Handling Major Incident Coordinators hotline calls
All other duties as assigned.
Qualifications
2 - 3 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.
2 - 3 years working experience in customer services support.
Must be able to work independently.
Ability to handle escalations and produce quick responses/solutions.
Strong analytical skills.
Strong customer service skills.
Ability to understand and follow oral and written instructions.
Strong English (verbal and written) skills.
Typing skills essential
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Atos Global It Solutions And Services Private Limited
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About the company
Atos Global It Solutions And Services Private Limited jobs
Metro Manila / NCR ,