IT Service Desk - major incident coordinatorAtos Global It Solutions And Services Private Limited
Workplace: Cebu
Salary: Agreement
Work form: Full time
Posting Date: 19/10/2025
Deadline: 19/08/2023
Job Description
Major Incident Coordinators may perform one or more of the following:
To provide End to End support for incident and request management resolution.
Incident tracking of reassigned tickets
Incident, Request Management and Self-Service Tickets processing
Processing Customer Satisfaction responses
Monitoring Major Incident Coordinators mailbox
Handling Major Incident Coordinators hotline calls
All other duties as assigned.
Qualifications
2 - 3 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.
2 - 3 years working experience in customer services support.
Must be able to work independently.
Ability to handle escalations and produce quick responses/solutions.
Strong analytical skills.
Strong customer service skills.
Ability to understand and follow oral and written instructions.
Strong English (verbal and written) skills.
Typing skills essential
Major Incident Coordinators may perform one or more of the following:
To provide End to End support for incident and request management resolution.
Incident tracking of reassigned tickets
Incident, Request Management and Self-Service Tickets processing
Processing Customer Satisfaction responses
Monitoring Major Incident Coordinators mailbox
Handling Major Incident Coordinators hotline calls
All other duties as assigned.
Qualifications
2 - 3 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.
2 - 3 years working experience in customer services support.
Must be able to work independently.
Ability to handle escalations and produce quick responses/solutions.
Strong analytical skills.
Strong customer service skills.
Ability to understand and follow oral and written instructions.
Strong English (verbal and written) skills.
Typing skills essential
Submit profile
Atos Global It Solutions And Services Private Limited
About the company
Atos Global It Solutions And Services Private Limited jobs
Metro Manila / NCR ,
Position IT Service Desk - major incident coordinator recruited by the company Atos Global It Solutions And Services Private Limited at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on IT Service Desk - Major Incident Coordinator or Atos Global It Solutions And Services Private Limited company in the links above
About the company
Atos Global It Solutions And Services Private Limited jobs
Metro Manila / NCR ,