IT Service Desk analystUnitedHealth Group

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Provides technical support to the enterprise and its clients
Performs incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution
It also includes data center construction, operations, and maintenance employees
Understand technology functionality, standard operating procedures, common issues, and solutions
Maintain up-to-date knowledge about deployed technologies and how they affect the business
Empathize with end-user needs and provide technology guidance
Stay current on technology trends
Provide reliable and consistent service
Act as advocate for customer anticipate, identify, and address needs
Uses existing procedures and facts to solve routine problems or conduct routine analyses
Practice process gap analysis and recommend continuous service improvements
Promotes healthy working environment by exercising excellent working relationship with colleagues
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
Undergraduate degree or equivalent experience
2+ years of experience as IT Service Desk
Knowledgeable in ticketing tools like ServiceNow
Knowledgeable in remote tools, O365 applications, and telephony system
In-depth knowledge and hands-on experience supporting various applications and/or IT Service Desk tools and systems.
Basic knowledge of theories, practices and procedures in a function or skill
Proven excellent communication skills both spoken and written, can work with diverse demographics.
Willing to report onsite on a daily basis
Preferred Qualification:
Healthcare background
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2024 Optum Global Solutions (Philippines) Inc. All rights reserved.
UnitedHealth Group

Cebu City, Cebu
Permanent
Full-time