it people leader (japan Support)Manulife (International) Limited - Selen Chan

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.Job DescriptionThis j Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice. People Leader Role: Yes Key Accountabilities: Individual Accountabilities: Role will include as the Primary Japan Security Focal which includes monitoring messages directed to the GAM Japan Support Team until an official role can be delegated to the team Interim support analyst for cases of assistance needed due to support analyst attrition Effectively partner with the Senior IT People Leader/IS Operations Manager to formulate tactical and strategic plans to meet and exceed Service Level Agreements with the business unit. Facilitation on Incident Management Ensure team documentations (SLA, SOP, Operational Management, etc.) are up to date and meets the standard set by the company Responsible for executing technical and business projects across multiple stakeholders; developing analysis to support process and project improvements Facilitation and problem solving Leadership and coaching skills to build High Performing teams Works with teams to drive issue resolution Regional variations: resource management, recruiting, hiring, workforce planning, contractor engagement, etc. Coordinates across stakeholders to resolve moderately complex issues Executes on resource planning, assists with management activities Coaches teams as needed Positive impact to assigned team Contributes to the success of a team Enables team to operate well and deliver outcomes Is accountable for working across teams and across groups to streamline processes and resolve issues Provides coaching for analyst to increase engagement and drive productivity Resource manages project and program resource needs sourcing talent from internal, external and contractors as needed Coordinates vendor onboarding as needed to support the teams Provides team lead and team coaching as required and works across teams to allocate resources for best outcome Collaborates across teams and leaders to drive project outcomes Specifies and effectively communicates desired outcomes for current and future projects Supports career development activities Support / Drive diversity and inclusion in the team Be a supporter / enabler in new ways of working including Agile methodology and ITIL v4 practices as appropriate Support / Create environment for continuous learning to cater team s agility for current and future needs Any additional responsibilities or functions that will be provided by the Enterprise Technology & Services Function and or MBPS Management Team as deemed necessary in the course of the business operations. Job Requirements: Fluent in Nihongo and proficient in Kanji 1 year experience in IT Security Administration is a plus Demonstrates understanding of how technology supports Manulife's strategy Strong detail orientation Good interpersonal skills Good conflict resolution skills Able to work across teams to drive best outcomes Solution focused Good working knowledge of internal processes Able to work across Project Management and Resource Management to multiple demands within specific focus Basic Intake and demand planning Straightforward tasks completed to an acceptable standard Understands informal structure, company culture, cooperation & information sharing within the company Understands internal processes and how to manage to outcomes Awareness of IT trends and strategies Analytical, ability to think strategically and creatively Strong collaborator Facilitates workshops and collaboration sessions as required Constantly learns from both success and failure Good organizational and problem-solving abilities that enable you to manage through creative abrasion Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes Willing to work overtime and on weekend if needed Decision Authorities: Able to achieve outcomes using own judgement Operates autonomously to drive leadership outcomes Recruits and hires talent to support teams Able to adapt to changing scope and priorities Able to problem solve quickly with minimal escalation If you are ready to unleash your potential, it s time to start your career with Manulife/John Hancock. About Manulife Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
Monster

Philippines
Permanent
Full-time