it people leader (information risk Management)Manulife - Agnes Yung

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description IT Peo Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description IT People Leader Key Accountabilities: Effectively partner with the Senior IT People Leader to formulate tactical and strategic plans to meet and exceed Service Level Agreements with the business unit. Effectively manage daily operations of the team assigned by coordinating efforts with peers onsite and multisite. Provide input to management with respect to staff performance; identify training gaps and development opportunities. Conduct regular coaching/performance assessment and update quarterly the individual development plan of each staff. Liaise with supporting departments to optimize service delivery; coordinate and relay information; identify potential problem areas and resolve or escalate them. Formulate team KPI/metrics and ensure team documentations (SLA, SOP, Operational Management, etc.) are up to date and meets the standard set by the company Review, collect, and summarize Operational Metrics monthly and conduct business/governance review. Perform analysis on SLA and implement process improvements to further improve team performance. Review attendance and performance incentives of the team Manage and participate in projects and other duties as required. Discuss Business Unit feedback on a real-time, daily, weekly, and monthly basis with the team Work closely with the training departments to support ongoing training initiatives for the team. Partner with HRM with regard to HR issues and concerns including disciplinary action cases. Minimum Skills Requirement to Hire: The candidate: Bachelor's Degree/Master's Degree in Information Technology, Accounting or related field. 6 or more years of IT or Information Risk Management experience 2 or more years leadership experience in IT or financial industry Preferably with understanding of Information Risk Management Team-oriented yet able to work independently Soft skills requirement: Communication: Excellent written and verbal communication skills. Ability to converse effectively using the English Language. Ability to compose a grammatically correct, clear and concise email. Organization & Planning: Candidate must have good organizational, multi tasking and time management skills with the ability to be flexible to changing environments and to work independently and meet tight deadlines. Able to handle routine and non-routine task Leadership: Expected to perform as an effective leader (set goals, provide feedback, define accountabilities, etc.) to staff Excellent escalation handling, coaching, planning, organizing and performance management skills. Able to build and maintain honest, ethical and fair relationships with direct reports, peers, supervisors and customers. If you are ready to unleash your potential, it's time to start your career with Manulife/John Hancock. About Manulife Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
Monster

Philippines
Permanent
Full-time