it Operations services analyst iConduent
Workplace: Cebu
Salary: Agreement
Work form: Full time
Posting Date: 06/11/2025
Deadline: 04/12/2020
About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments - creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It's why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.
Conduent's differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all in the U.S., 11 million employees who use its , and nearly nine million people who travel through daily. Conduent's solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at .
Job Description
A Major Incident Coordinator is responsible for getting the technical teams involved that are needed to restore the service that is having an outage. This can mean that you are paging out several teams to find the root cause of the issue and escalating as needed. You also are responsible for documenting what is occurring to keep everyone informed of the progress being made to restore the service. When needed they will need to coordinate with other teams to work issues that might need server, desktop, network support. The Incident Manager will be on call 24/7/365 for any external facing issues that might occur and need to be worked. The other duties are below but additional duties might be assigned:
Coordinates and drives Restoration of Service for Major Incident events.
Coordinating a large Cross Functional Team
Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus
Produces accurate and timely communications tailored to relevant audience (Senior Leaders and internal Stakeholders)
Work closely with SMEs to quickly identify customer impact (who, how, when)
Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
Must be currently eligible to work in the US for any employer without sponsorship
Must consent to and successfully clear all required pre-employment screenings.
Qualifications:
Minimum of 2 years of experience in an Incident management role.
Excel with communication skills (written and oral), with experience interacting with all levels of management communicating issues with people, process and technology.
Good understanding of production IT Environment and IT Operations
Strong interpersonal and teamwork skills.
Ability to work rotating shifts to support 24/7/365 organization
Experience in a technical support field: network, server, storage
Desired:
ITIL Foundations Certification or desired understanding of Knowledge of how to support the Incident Management, Problem Management and Change Management processes while working escalated incidents
Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.
Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
Closing
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: . You may also .
Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments - creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It's why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.
Conduent's differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all in the U.S., 11 million employees who use its , and nearly nine million people who travel through daily. Conduent's solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at .
Job Description
A Major Incident Coordinator is responsible for getting the technical teams involved that are needed to restore the service that is having an outage. This can mean that you are paging out several teams to find the root cause of the issue and escalating as needed. You also are responsible for documenting what is occurring to keep everyone informed of the progress being made to restore the service. When needed they will need to coordinate with other teams to work issues that might need server, desktop, network support. The Incident Manager will be on call 24/7/365 for any external facing issues that might occur and need to be worked. The other duties are below but additional duties might be assigned:
Coordinates and drives Restoration of Service for Major Incident events.
Coordinating a large Cross Functional Team
Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus
Produces accurate and timely communications tailored to relevant audience (Senior Leaders and internal Stakeholders)
Work closely with SMEs to quickly identify customer impact (who, how, when)
Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
Must be currently eligible to work in the US for any employer without sponsorship
Must consent to and successfully clear all required pre-employment screenings.
Qualifications:
Minimum of 2 years of experience in an Incident management role.
Excel with communication skills (written and oral), with experience interacting with all levels of management communicating issues with people, process and technology.
Good understanding of production IT Environment and IT Operations
Strong interpersonal and teamwork skills.
Ability to work rotating shifts to support 24/7/365 organization
Experience in a technical support field: network, server, storage
Desired:
ITIL Foundations Certification or desired understanding of Knowledge of how to support the Incident Management, Problem Management and Change Management processes while working escalated incidents
Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.
Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
Closing
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: . You may also .
Conduent
Other Info
Cebu City, Cebu
Permanent
Full-time
Permanent
Full-time
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Conduent
About the company
Position it Operations services analyst i recruited by the company Conduent at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on IT Operations Services Analyst I or Conduent company in the links above
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