it operations center Technician - networkingQuanta Services, Inc.

Job Description
As a Network Engineer, you will help to implement, maintain, and support the Quanta Services growing network infrastructure. You will support the global network team during off hours, doing initial triage of afterhours incidents, firmware updates, batch processing of requests.
Required Skills and Experience:
Minimum of 7 years of experience required, including at least 2 years in Information Systems and 5 years with a large enterprise company.
Bachelor's degree preferred.
Experience providing support via phone (call center operations).
Experience supporting Cisco network equipment.
Network Troubleshooting skills
Experience working with IT Service Management systems.
Experience working with IT Asset Management systems.
Experience working with Remote Support tools.
Experience working with Knowledge Bases.
Other Customer Service/Facing related roles can be considered a plus.
Preferred Skills and Experience:
CCNA or above
Experience with SolarWinds (or other monitoring tools)
Experience with Service Now ITSM and CMDB
Experience with Network Access Control technologies
Full range of Cisco equipment experience including firewalls
Experience with other Network hardware vendors
ITIL Foundation (Information Technology Information Library) Preferred
Scripting and or Automation (Python, Ansible etc)
Work Location: Aurora Blvd., Quezon City
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