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it operations associate - IT Support/ technical writer, ssa-6, mabalacatWorld Food Programme

Salary: Agreement
Work form: Full time
Posting Date: 26/01/2024
Deadline: 26/02/2024

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WFP encourages female candidates and people with disabilities to apply. WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees. We encourage qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity, and disability. About Wfp The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. JOB DETAILS Position Title: IT Operations Associate - IT Support/Technical Writer Grade: SSA-6 Type of Contract: Special Service Agreement Contract Duration: Four (4) Months Duty Station: Mabalacat, Pampanga, Philippines Vacancy Reference Number: 830787 Date of Publication: 18 December 2023 Deadline of Application: 01 January 2024 (11:59 PM) This vacancy notice is open to Filipino nationals only BACKGROUND When major disasters like typhoons or earthquakes strike, communications systems immediately go down. This is a blindfold for emergency responders who need to know where and how to direct urgent assistance. Through the World Food Programme (WFP) and the Department of Information and Communications Technology (DICT) Government Emergency Communications System - Mobile Operations Vehicle for Emergencies or GECS-MOVE project, - six high-tech, mobile, emergency telecommunications units have been designed and prepositioned in major disaster-prone areas of the Philippines, ready to be rapidly deployed closer to the disaster zone at first notice. These uniquely designed unit, the first to be created by WFP globally- can quickly communicate critical information to frontline rescuers such as disaster coordinators and health/welfare responders. In December 2018, WFP signed a ground-breaking five-year partnership agreement with the Philippine Government through DICT to launch the GECS-MOVE project. Completed in May 2021, the project's first phase was funded primarily by the Philippine Government with additional financial support from USAID and WFP. In line with DICT's mandate to assist in information dissemination through ICT to reduce the impact of disaster-related shocks, this unique partnership has drawn on the expertise of WFP's global Emergency Telecommunications team. The GECS-MOVE project is integral to WFP's work in the Philippines, and its commitment to enhance national and local government's capabilities to reduce vulnerabilities and shocks by 2020 - a core objective in WFP's Country Strategic Plan (2018-2023). DICT and WFP have committed to start a second phase of the GECS-MOVE project which includes the building of four additional sets with enhanced specifications and design and a focus on soft skills training, including for new staff, to support DICT's recent mandate to lead the national ETC. ORGANIZATIONAL CONTEXT The IT Operations Associate will be working under the direct supervision of the IT Operations Officer and with overall guidance and oversight of the Business Transformation Officer. JOB PURPOSE The IT Operations Associate - IT Support/Technical Writer is to deliver high quality technical support, system and data maintenance across a range of areas and responsible for creating, publishing and distribution of technical documents pertaining to IT solution processes, systems operation, product development and other technical processes this includes user manuals, reference guide, release notes, process flow charts, interface control documents explaining complex information clearly and concisely. The IT Operations Associate - IT Support/Technical Writer must have knowledge on complex IT/engineering concepts to be able to accurately capture technical data and communicate the information in standard documents to the end-users of complex IT systems and projects. This role involves gathering highly technical information and requires working closely with the various technical experts to ensure the accuracy of the documentation. KEY ACCOUNTABILITIES (not All-inclusive) Within the assigned unit and delegated authority, the IT Operations Associate - IT Support/Technical Writer will be responsible for the following duties: IT Support Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimization, to ensure they are running effectively and enable easy and efficient use. Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology. Suggest improvements to methods and processes in order to support the continuous improvement of IT services. Install, operate and maintain telecommunications systems and equipment (e.g. Satellites systems, Microwaves links, VHF, UHF, HF) to ensure optimal services in compliance with standard operations procedures. Assist in the development and configuration of IT/Telecommunication equipment used in field operations and emergencies. Technical Writer Plan, develop, organize user manuals, reference guide, release notes, process flow charts, interface control documents and troubleshooting guides. Collect and collate data, conduct basic analysis to support the development of technical documents. Produce electronic documentation in addition to hard copy of product manuals. Develop online interactive training modules and administer and Online Learning Management system. Creating process and procedure documentation for IT operations tasks, such as system administration and maintenance. Create a comprehensive library of technical terminology and documentation and maintain confidentiality of sensitive information at all times. Participate in configuration/deployment of IT solutions, hardware, and software upgrades to be able to familiarize functionalities and proper procedures to operate and acquire ability to run the IT solution independently. Developing and maintaining a documentation library, including version control and distribution of documents. Working closely with stakeholders, including IT operations teams, project technical experts, and end-users, to understand their needs and ensure that documentation meets their requirements. Ensuring that all technical documentation is accurate, clear, and concise, and meets the needs of both technical and non-technical audiences. Assist in the preparation of materials and the delivery of trainings to end-users to ensure efficient and effective use of IT solutions. Carry other duties as required. Standard Minimum Qualifications Education: Completion of secondary school education. Bachelor's Degree in Information Technology, Technical Communications, Computer Science, Engineering and/or Science-related discipline with an emphasis on technical and/or process documentation or equivalent years of relevant experience. Experience: 6 years of relevant experience in information technology with technical writing background. Language : Fluency in both oral and written communication in English and local languages. DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE: Proven experience working in a technical writing position. Ability to comprehend, assimilate and document numerous software applications, hardwarefunctionality and software/hardware integration independently. Strong research skills including gathering and analyzing data from multiple sources. Proficient in developing online modules utilizing Articulate 360 software and/or other onlinetraining tools. Has participated in joint technical projects, workshops, trainings with any Government agency. Has knowledge of the Government Emergency Communication System - Mobile Operations forEmergency (GECS MOVE) and its various IT Solutions. Candidate should be well versed in the latest electronic publishing and graphics methods. Knowledge and Skills: Excellent written and verbal communication skills. Familiarity with modern IT technology and other IT advancements through education or practical experience. Must have knowledge in the following technologies: Microwave links Ubiquiti Solutions Teltonika 4G/LTE solutions Firewalls/Routers Motorola Solutions (MotoTrbo, IP Site connect, Link Capacity Plus) VSAT Communication Technology Drone Technology WFP LEADERSHIP FRAMEWORK All WFP Employees are expected to demonstrate the competencies and standards of behavior aligned with our core values and defined in the WFP LEADERSHIP FRAMEWORK, namely: Leading by example with integrity, Driving results and delivering on commitments, Fostering inclusive and collaborative teamwork, Applying strategic thinking, Building and maintaining sustainable partnerships. REMUNERATION PACKAGE WFP offers a competitive salary package including an approximate monthly remuneration amounting to PHP 60,000++, and comprehensive medical insurance which can be extended to eligible dependents. How To Apply To be considered, interested candidates are invited to apply via Only short-listed candidates will be contacted. Request for Disability-related Reasonable Accommodations It is essential for WFP to create an accessible and inclusive workplace for everyone. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the selection and hiring process, please direct your request and inquiries to the Diversity and Inclusion team through A member of the reasonable accommodation team will contact you to confidentiality discuss your needs. The above emails are only to be used for any disability-related accessibility requirements and not for sending the application itself. Due to the volume of applications, any applications or CVs sent through this email address will not be considered formal applications and will not receive a reply from WFP. WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP's standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment. WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

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