IT Manager - makati - 80k - temp wfmWeSource Management Consultancy Firm

JOB DESCRIPTION
Position: IT Service Delivery Manager
Requirements:
3 years in an IT Manager or IT Service Delivery Role
2 years of ITIL Experience
Blockchain Experience is a plus
Salary: UP to 80K
Location: Makati
Work Set Up: Temporary Work from Home
Need: ASAP
 
Responsibilities
Interacting with the customer and business team, understanding the SLAs and coordinating the first level support to support and maintain our business services/products and the infrastructures (main responsibility).
Enabling value for customers through services.
Leading client engagement and having the responsibility to ensure that the client receives services to their agreed deliverable’s and to the required standard of quality, within specified SLA’s.
Being in charge of overseeing incidents and requests by making sure the quality of service delivered is as high as possible with high performance and accurate reporting.
Implementing global service delivery processes making sure systems and methodologies are up to date.
Completing monthly, quarterly and annual service review.
Being involved for conducting assessments to ensure software and hardware components are up-to date and liaising with technical staff to maintain utility upgrades.
Being responsible for the operation, maintenance, and repair of information technology systems. Maintaining proper records of technical and procedural operations.
 
 
JOB QUALIFICATION
Skills and Experience
You have 3-5 years of experience as an IT Service Delivery manager role
You bring solid IT knowledge with hands-on attitude
Good understanding of Service Management principals – ITIL etc.
You have good composure, and can work under pressure
You know how to manage a budget and you have a great ability to prioritize
You are a good communicator with good relationship skills, ability to drive change, stakeholder management
Blockchain experience a plus.
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Computer Science/Information Technology
Specialization
IT - Network/Sys/DB Admin
ITIL processes