it job Controller (knowledgeable in erp system & active directory)Guerilla Staffing Solutions

JOB DESCRIPTION
Full Job Description
This role receives a job from the client via phone and email, assesses the request, prioritize the request, creates a “Job” in the ERP System and strong knowledge in ACTIVE DIRECTORY, and assigns the Job to the Consultant. This role tracks all incoming jobs and has to be highly organized.
JOB DUTIES
Tracks the progress of each and every job in the system, completely from beginning to end.
Knowledge about the Job, skills need to tackle the task, idea of how much effort the Job should require, and keep track of the Job after it has been allocated to a consultant
Helpdesk Support
Record in ERP and triage all jobs coming in via phone and email, classify Jobs using Ranking System, assign the Job as per ERP Assignment, communicate with the client as to the progress of the Job and handle simple job such as password changes/access issues.
General Task
Reviewing mailbox and assigning relevant Jobs, reviewing security mailbox to ensure any vulnerability notifications are being actioned appropriately, and reviewing all backup reports. Create Jobs for any backups which have failed. If successive daily failures persist, prioritize the Job higher.
 
The client is an AU-based professional IT services firm that offers services such as network support, Websites/Hosting, Systems Integration, Security Audits/Ransomware, Business Tech Support, and Managed Services with ever-continuing expertise and product development in cyber-security field.
WORKING SCHEDULE : MON TO FRI | 8:30AM TO 5:30PM
WORK ON-SITE ONLY | PHILEXCEL ANNEX CLARK PAMPANGA PH
Job Types: Full-time, Permanent
Salary: Php25,000.00 - Php35,000.00 per month
Benefits:
Company events
Free parking
On-site parking
Paid training
Unlimited free coffee
Schedule:
8 hour shift
Day shift
Monday to Friday
8:30am to 5:30pm
Supplemental Pay:
13th month salary
Overtime pay
Performance bonus
Ability to commute/relocate:
Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (Required)
JOB QUALIFICATION
SKILLS & QUALIFICATIONS
Bachelor's Degree in IT and Computer Science or equivalent
3-5 years of experience as a Job Controller or in a similar role
Experience working as a Technical Team Manager
Knowledge in using different ERP systems like Jim2, NetSuite or any related tool is highly regarded.
Advanced computer skills, specifically in using Microsoft 365.
Must be able to communicate job information in sound business language so people of all levels can understand.
Strong decision-making ability.
Proven ability to meet deadlines and work under pressure.
Excellent communication, flexibility, and strong work ethic.
Willing to work ONSITE.
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Computer Science/Information Technology
Specialization
IT - Network/Sys/DB Admin
ERP Software, ERP System, Jim2, Netsuite, Microsoft Office 365, Active Directory