it.it quality.end user support. Technician - clark - 1fte - i/eAlorica

Requisition ID: 172754
Job Category: IT
Location: Philippines-Pampanga-Pampanga-Clarkfield Pampanga, PHP
Posted Date: 8/4/2021 9:57:34 AM
GET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY
Provides first level PC/technical support for local or remote users.
JOB RESPONSIBILITIES
Set up and move workstations; repair PCs; image PCs; and troubleshoot printer problems and network connectivity issues of minimal complexity.
Install software, and telecommunications services such as computers, system software and hardware, and cabling as requested.
Follow documented processes to conduct computer diagnostics to investigate and diagnose hardware and software problems. May replace defective components, and provide technical assistance as directed.
Assist with notification to licensing asset manager regarding unused licenses and follow proper controls in accordance with company policy and procedures.
Provide first level hardware, software, and/or network support to computer users using documented procedures and available tools.
Respond to and complete IT help tickets in a timely manner, escalating larger or more complex issues to appropriate IT staff.
Perform data backups and maintain an inventory of computer parts for emergency repairs.
When requested, assist site with facilities support, including space planning, security, safety, storage, and vendor relations.
OTHER RELATED DUTIES
Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
Perform other duties as assigned by management.
JOB REQUIREMENTS
Minimum Education and Experience:
High School Diploma or General Education Development (GED) certificate or equivalent relevant work experience.
Relevant technical training and/or certifications (e.g., Microsoft, Cisco, A+, etc.) preferred.
Prior experience in a technical support role preferred.
Knowledge, Skills and Abilities:
Proficient computer skills including desktop computing systems hardware and software preferred.
Ability to maintain the highest level of confidentiality.
Ability to work in a team fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Ability to adapt to a flexible schedule.
Work Environment:
Office environment.
Physical Demands:
Ability to lift and/or move 20 pounds with or without accommodation.
ABOUT ALORICA
Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
Alorica

Clarkfield, MN Pampanga
Permanent
Full-time