IT HelpdeskStaff4Me

CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. Join our growing team and build your career with us!We are looking for Information Technology Service Desk professionals to join our growing team!As an IT Service Desk Specialist, you will serve as the first point of contact for all IT-related concerns. You will troubleshoot, resolve, and escalate technical issues while ensuring excellent service delivery and user satisfaction.Requirements
Minimum of 2 years of experience in an IT support or Service Desk role
IT, Computer Science, or related field background preferred
Cloud experience (AWS, Microsoft Cloud, Google Cloud, etc.)
Linux/Ubuntu knowledge
Microsoft 365 administration experience
Excellent customer service and communication skills
Ability to clearly explain technical solutions to non-technical users
Experience with IT service management and ticketing tools
Certifications such as CompTIA A+, ITIL, or Microsoft certifications are an advantage
Willing to work onsite and on a shifting schedule
BenefitsWhat's in it for you?
Php 35,000 basic salary
Free one meal a day
Emergency loan and financial assistance programs
Free 24-hour snacks and beverages
Health insurance and health subsidy
Retirement plan, life insurance, and savings plan
Team socialization allowance and attendance bonuses
Year-end performance bonus (company discretion)
And much more!
Staff4Me

Cebu City, Cebu
Permanent
Full-time