IT Helpdesk technicianSwak BPO Corp

Overview
SWAK BPO Corp. is looking to hire an IT Help Desk Technician to join our team to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
Desired Skills & Experience
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Strong multi-level interpersonal communication skills, and the ability to work cross-departmentally to accomplish objectives are critical
Working knowledge of security concepts and applications
Ability to multi-task, prioritize and manage time effectively on both ticket/task-based and project-based activities.
Self-motivated, goal-oriented, and a team player
Preferred Skills & Experience
Proven experience as a help desk technician or other customer support role
Tech-savvy with working knowledge of office automation products, databases, and remote control
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
Fortinet experience
Solarwinds N-Able experience
Education, Experience, and Certifications:
BSc/BA in IT, Computer Science, or relevant field
1 -3 Equivalent experience in IT Help Desk Industry


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Swak BPO Corp

Central Luzon
Permanent
Full-time