It Helpdesk / it support desk - level 2(Anywhere)

OFFSHORE INTELLIGENCE is looking for IT HELPDESK - OPEN TO WORK FROM HOME!
About the Team
Be part of a fast-paced, exciting Australian software team with head office in Sydney.
The role is part of a global software support team that provides clients with the world's leading highly configurable software solution to assist with the management of risk within our clients' businesses.
About the Position
- We need a team member with mid-level support experience to provide second level support to our client's Super-Users. You are expected to provide support to our internal teams as needed and an expert at troubleshooting, testing and resolving issues of the company software. - The role reports to the APAC Support Manager in Australia.
Key Responsibilities
- Provide level 2 IT support for client Super-Users. Issues include login issues and fielding enhancement requests - Resolve issues through troubleshooting activities and delivering fixes on the software - Provide a fantastic customer experience through clear, precise and timely communication - Gather, document and analyze client requirements and bugs in a clear, concise manner for client review and developer usage - Undertake unit and system testing of configuration & technical work undertaken - Write test cases for client UAT - Deliver high-quality work as a member of small multidisciplinary team fostering teamwork and communication
Qualification
- At least two years of related experience in providing support for business solution software(s) (Preferably in a BPO set-up) - Advanced knowledge of computer systems (i.e. Microsoft Office Suite, HCL Domino Yellowfin Business Intelligence Reporting (preferred, but not essential) - Critical thinker, with the skills and experience to think outside the square to provide timely solutions. - Client-focused attitude and amazing interpersonal skills - Ability to efficiently prioritize and escalate customer opportunities and concerns. - Experience performing End-User testing, troubleshooting and resolving - The ability to clearly articulate technical concepts to business users and management - Experience working with SQL (nice to have) - Excellent English communication skills (both written and verbal) - Ok to work mid shift (11 AM - 8 PM or 12 - 9 PM PH time)
Benefits
- Exciting Salary Package - HMO Coverage + 1 Free Dependent - 20 Leave Credits annually - Open to Work from Home Set-up (Basic Requirement: fast, stable and unlimited internet connection) - A fun working culture, with an excellent team well-being program - So what are you waiting for!
For faster processing, e-mail your resume to [Protected Info]
and fill up the application form here http://bit.ly/IITHelpGR
Work Location: Level 14, Sycip Law Center, 105 Paseo de Roxas, Makati City
WFH set-up *requires fast, stable and unlimited internet connection at home