it help desk Technician iSwak BPO Corp
Salary: Agreement
Work form: Full time
Posting Date: 20/04/2024
Deadline: 06/12/2022
Swak BPO Corp. is looking to hire an IT Help Desk Technician I to join our team to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
Desired Skills & Experience
· Serve as the first point of contact for customers seeking technical assistance over the phone or email
· Perform remote troubleshooting through diagnostic techniques and pertinent questions
· Determine the best solution based on the issue and details provided by customers
· Walk the customer through the problem-solving process
· Direct unresolved issues to the next level of support personnel
· Provide accurate information on IT products or services
· Record events and problems and their resolution in logs
· Follow-up and update customer status and information
· Pass on any feedback or suggestions by customers to the appropriate internal team
· Identify and suggest possible improvements on procedures
Strong multi-level interpersonal communication skills and the ability to work cross-departmentally to accomplish objectives are critical
Working knowledge of security concepts and applications
Ability to multi-task, prioritize and manage time effectively on both ticket/task-based and project-based activities.
Self-motivated, goal-oriented, and a team player
Preferred Skills & Experience
· Proven experience as a help desk technician or other customer support role
· Tech savvy with working knowledge of office automation products, databases, and remote control
· Good understanding of computer systems, mobile devices, and other tech products
· Ability to diagnose and resolve basic technical issues
· Proficiency in English
· Excellent communication skills
· Customer-oriented and cool-tempered
Fortinet experience
Solarwinds N-Able experience
Education, Experience, and Certifications:
BSc/BA in IT, Computer Science, or relevant field
1 -3 Equivalent experience in IT Help Desk Industry
**This is going to be on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga
APPLY NOW!
Swak BPO Corp
Desired Skills & Experience
· Serve as the first point of contact for customers seeking technical assistance over the phone or email
· Perform remote troubleshooting through diagnostic techniques and pertinent questions
· Determine the best solution based on the issue and details provided by customers
· Walk the customer through the problem-solving process
· Direct unresolved issues to the next level of support personnel
· Provide accurate information on IT products or services
· Record events and problems and their resolution in logs
· Follow-up and update customer status and information
· Pass on any feedback or suggestions by customers to the appropriate internal team
· Identify and suggest possible improvements on procedures
Strong multi-level interpersonal communication skills and the ability to work cross-departmentally to accomplish objectives are critical
Working knowledge of security concepts and applications
Ability to multi-task, prioritize and manage time effectively on both ticket/task-based and project-based activities.
Self-motivated, goal-oriented, and a team player
Preferred Skills & Experience
· Proven experience as a help desk technician or other customer support role
· Tech savvy with working knowledge of office automation products, databases, and remote control
· Good understanding of computer systems, mobile devices, and other tech products
· Ability to diagnose and resolve basic technical issues
· Proficiency in English
· Excellent communication skills
· Customer-oriented and cool-tempered
Fortinet experience
Solarwinds N-Able experience
Education, Experience, and Certifications:
BSc/BA in IT, Computer Science, or relevant field
1 -3 Equivalent experience in IT Help Desk Industry
**This is going to be on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga
APPLY NOW!
Swak BPO Corp
Other Info
Central Luzon
Permanent
Full-time
Permanent
Full-time
Submit profile
Swak BPO Corp
About the company
Position it help desk Technician i recruited by the company Swak BPO Corp at , Joboko automatically collects the salary of , finds more jobs on IT Help Desk Technician I or Swak BPO Corp company in the links above