it Desktop Support l1 (iloilo city)- emQuess Corporation

We are hiring for L1 IT Desktop Support (Project Based Employment)
Benefits:
Competitive Salary
HMO
You will be part of the leading BPO company (Client based).
Qualifications:
Good written and verbal communication in English
Good Basic Technical Knowledge on Desktops/Laptops
Customer Centric approach
Basic Business Etiquette
Understanding of Incident Management processes - First level support for all the incidents
Minimum 12 months of Experience
Minimum one relevant certification such as A+ / Comp-TIA or any equivalent certification
Responsibilities:
Monitor the Bin in which tickets are assigned to the engineer
Provide support on the tickets assigned to the engineer
Ensure tickets are assigned to correct team in case they have been wrongly assigned to EUSS team
Update the ticket with resolution remarks and close the ticket on time
For critical incidences, the required data such as Ping and Trace It, etc. response is taken from/ for process and given to service desk
Support on desktop OS
Support for mail client on the desktops
Configuring the print servers and resolving printing problems of the users
Virus and patch management control at the desktops and laptops
Perform IMAC activities
Install OS & office applications on the client
Installation/de-installation of software packages on Nodes
Installation of antivirus client in all desktops and laptops and configure the same for signature file updating
Resolving basic network connectivity problems at the Endpoint end
Setting up of Software standards for desktops installed - to ensure uniformity in operating systems, Office Automation products, Thirdparty software, standard desktop Applications, Anti-virus tools. Connectivity software Etc. in line with the standard image.
Update desktops, laptops with latest updates, security patches etc.