it change ManagerGlobe Telecom, Inc.

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Manages the work and project At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Manages the work and project / time allocation of project managers and implementation specialists, ensuring that all contractual deliverables and milestones are met according to approved project plans. Proactively recommends actions to maximize resource utilization and to reduce mean resolution time to customer issues. Thinks strategically and proactively to identify product and implementation issues and improvements, and continually communicates with the Leadership Team, offering solutions and taking ownership of problem resolution. Monitors and reports to the Executive Team on customer experience trends and actions as well as their effect (or potential effect) on the overall customer experience. Manages and expands programs to develop and maintain company product knowledge as well as department standards and procedures. Manages and drives client-facing activities and processes including client engagement, requirements gathering or analysis, functional / UI designs, release planning, user-acceptance testing and user training / documentation. Maintains outstanding client relationships by diagnosing client needs and working closely with the development manager to ensure that application issues or bugs are addressed in a timely fashion, and that the final product / solution is of appropriate quality and meets or exceeds client expectations. Holds P&L responsibilities for the service delivery business unit, with a focus on contribution margin. Acts as a champion for a corporate culture of customer experience, respect, responsiveness, fun and professionalism, product and customer satisfaction, trust, creativity, and commitment. Process Owner & Governance Applies developed subject matter knowledge to solve common and complex technical and business issues within established guidelines and recommends appropriate alternatives Establishes policies, standards and principles and assures alignment of IT strategy to business strategy Works on problems of diverse complexity and scope Ensures that Service Level Reports are produced and that breaches of SLA targets are highlighted, investigated and actions taken to prevent their recurrence Provide feedback and/or influence change in internal and/or vendor provided products/service offerings Participates and/or leads projects and initiatives across technology, customer and/or business, including transformation initiatives Acts as trusted advisor. Influences customers and stakeholders regarding operational details, solutions and proposal Develops relationships and communication with stakeholders, customers and key partners Provides training and knowledge transfer in area of responsibilities Act as a team or project leader, providing direction to team activities and facilitates information validation and team decision making process Seen as a resource to mentor less experience team members in one or more technical and operational policies and business areas Change Management Designs change authority hierarchy, criteria for categorizing change requests to authorities, change models and workflows Drives the integrated approach to design and implementation of change management, service asset and configuration management, release and deployment management Owns the change schedule, including forward schedule of change and projected service outages Leads the Change Advisory Board (CAB) and drives the review, assessment and authorization of changes at agreed point in the change lifecycle Acts as the prime interface for senior management for change and control planning and reporting Governs and monitors progress for change management changes, issues, risks and deviations including tracking progress on actions and mitigation of risks Drives the efficiency and effectiveness of the Change Management Process, including regular process reviews and updates to ensure relevance and alignment to the business environment Drives the strategy and support for change management tools Monitors the effectiveness of Change Management, makes recommendations for improvements and drives the realization recommended benefits Owns the budgeting and accounting for change activities and resources Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Monster

Philippines
Permanent
Full-time