it business support - TechnicalKitchen Beauty Marketing Corporation (KYOWA)

Responsible in responding and resolving assigned incident tickets and or request tickets in the IT helpdesk's end to end process.
Ensures all issues are properly logged, action taken and feedback provided
Diagnoses computer hardware and software, networks systems and other system issues accurately and quickly
Track issues from reporting to resolution while updating the internal knowledge base and/or communicating learning with internal business units. Follow up the concerned support teams regarding on the resolution to open tickets.
Providing initial fault diagnosis for minor issue and coordinating with other level 2 and level 3 resources to resolve and fix major issues as part of IT team.
Responsible in maintaining and enhancing IT processes and procedures.
Responsible and ensure all office equipment like hardware, software and external infrastructure are in optimal condition.
Manage several issues at a given time and as per prioritize by IT Service Operation.
Perform other task that maybe assign from time to time.
Candidate must possess at least Bachelor's/College Degree in Computer Engineering/Information Technology or equivalent.
Fresh graduate/entry level with knowledge in technical
Ability to respond to help desk request after hours on a limited basis.
Excellent communication skills.
Ability to diagnose and resolve basic technical issues.
Able to handle challenges and can handle stressful situations
Bossjob

Bulacan
Permanent
Full-time