IT AssistantABC Prime Inc

QUALIFICATIONS:
Bachelor's degree in computer science or Computer Engineering ( or equivalent);
Two years of experience in IT
Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
Excellent interpersonal skills
Ability to maintain confidentiality of company information
Can join immediately
 
RESPONSIBILTIES
Resolving IT support requests from employees
Answering employee questions regarding computer systems
Gathering and analyzing data to diagnose problems with computer systems
Changing configurations, settings and permissions to fix computer issues
Updating employees on the status of their service requests
Logging all service requests and updating tickets as needed
Helping to install, configure and maintain the company's IT framework
Setting up hardware and software applications as and when required
Providing general support for the company's computer users
Installing and maintaining various peripherals as well as installing relevant updates and patches
Various ongoing tasks such as checking and proofreading content, data entry, database maintenance and using printers, copiers and the like