it Application Support associateUniversity of Santo Tomas

Resposibilities * Responsible for product/technical support. * Contributes expertise in testing upgrades and new releases from a client perspective. * Provide new user orientation, education, and installation assistance troubleshoot tech-spe Resposibilities Responsible for product/technical support. Contributes expertise in testing upgrades and new releases from a client perspective. Provide new user orientation, education, and installation assistance troubleshoot tech-specific problems and occasionally answer data and industry-specific questions - all via phone and e-mail. Will work in both independent and group settings, and be able to meet deadlines, while ensuring both accurate and complete work. Qualifications Bachelor's degree in an IT or Data Science field or equivalent education/experience. Proficient in computer applications and operating systems is preferred. Background in service desk and customer base support setting. Experience with customer support via telephone and email. 6 months to 1 year of customer support within an IT setting fresh graduates may be considered. Those without or who have an incomplete degree can still be considered if they have the corresponding work experience or skills set. Ability to collect, analyze and summarize data to prepare clear reports Strong MS office (Word, Excel, PowerPoint). Must be willing to work the night shift (shifting schedule). Fresh graduates are welcome to apply.
Monster

Philippines
₱396,000-420,000 per year
Permanent
Full-time