If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to IT Analyst in Eaton's Corporate business, based in Tanauan, Batangas. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals.
The primary function of this position is to provide end user support, support device lifecycle management, and ensure compliance with all of Eaton's policies and procedures with supervision. Our customers include all of Eaton's users (local and remote).
Your essential responsibilities:
Works on tickets and meeting defined service level agreements for the resolution of incidents, requests, changes, and problems, as well as tasks assigned as part of one of those ticket types
Responsible for the PC/device lifecycle management - replacing outdated end user and infrastructure hardware when needed and planned for. This includes provisioning, asset management, and disposal.
Ensures compliance with defined policies and procedures around end user client security and infrastructure, site IT disaster recovery planning, as well as participation in IT projects that require coordination, communication and/or implementation.
Helps remote technical resources who administer network switches, servers and other IT infrastructure
Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users
Follow IT Service Management (ITSM) processes: Asset Management, Change Management, Incident Management, Request Management, Problem Management, and Project Management to serve end users and maintain high levels of performance in achieving service level agreements
Participate in the annual refresh of IT Disaster Recovery Plan, as well as walkthrough of plan with stakeholders if required
Participate in Application, Infrastructure, Security, Operational Excellence Initiatives, and Support Activities as needed
Assist with support of site-based IT systems
Under supervision, participate in troubleshooting and resolution of larger IT issues. Assist in efforts related to root cause analysis and problem management as needed
Identify Opportunities for Improvement
Liaison between IT and users to drive IT standards. Share information about Standards, Policies and Best Practices with end users to increase user satisfaction
Participate in internal audits related to IT processes, procedures, software, and systems
Adhere to company policies and procedures always, including, but not limited to: Ethics, Data Protection, Information Security, Human Resources, and Compliance Policies and Procedures. Protect both Eaton's Physical and Information assets
Qualifications
If you have:
Bachelor's Degree in IT or Computer Science, preferred
At least 3 years practical experience in configuring, installing, and supporting PC hardware
Knowledgeable of using SAP, Oracle, MFG Pro, Windows OS as well the MS Office Suites
Hardware - PC's, laptops, mobile devices, PC peripherals
Basic Knowledge of network, servers, storage, phone systems
Ability to adapt and learn; to support IT environments that may contain various technology
Possesses ITIL certification or knowledge will be an added advantage
Sound knowledge on PABX, Servers, Network Equipment
Analytical, systematic approach to problem recognition and resolution required
Can work under pressure and at a fast-paced environment
Excellent customer service and communication skills
Ability to relate well to people at all levels of the organization
Demonstrates accountability, passion, and a willingness/desire to learn
After hours support may be required
Yes! Because you are the one, we are looking for, we hope to hear from you now!
#LI-PM2
Eaton
The primary function of this position is to provide end user support, support device lifecycle management, and ensure compliance with all of Eaton's policies and procedures with supervision. Our customers include all of Eaton's users (local and remote).
Your essential responsibilities:
Works on tickets and meeting defined service level agreements for the resolution of incidents, requests, changes, and problems, as well as tasks assigned as part of one of those ticket types
Responsible for the PC/device lifecycle management - replacing outdated end user and infrastructure hardware when needed and planned for. This includes provisioning, asset management, and disposal.
Ensures compliance with defined policies and procedures around end user client security and infrastructure, site IT disaster recovery planning, as well as participation in IT projects that require coordination, communication and/or implementation.
Helps remote technical resources who administer network switches, servers and other IT infrastructure
Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users
Follow IT Service Management (ITSM) processes: Asset Management, Change Management, Incident Management, Request Management, Problem Management, and Project Management to serve end users and maintain high levels of performance in achieving service level agreements
Participate in the annual refresh of IT Disaster Recovery Plan, as well as walkthrough of plan with stakeholders if required
Participate in Application, Infrastructure, Security, Operational Excellence Initiatives, and Support Activities as needed
Assist with support of site-based IT systems
Under supervision, participate in troubleshooting and resolution of larger IT issues. Assist in efforts related to root cause analysis and problem management as needed
Identify Opportunities for Improvement
Liaison between IT and users to drive IT standards. Share information about Standards, Policies and Best Practices with end users to increase user satisfaction
Participate in internal audits related to IT processes, procedures, software, and systems
Adhere to company policies and procedures always, including, but not limited to: Ethics, Data Protection, Information Security, Human Resources, and Compliance Policies and Procedures. Protect both Eaton's Physical and Information assets
Qualifications
If you have:
Bachelor's Degree in IT or Computer Science, preferred
At least 3 years practical experience in configuring, installing, and supporting PC hardware
Knowledgeable of using SAP, Oracle, MFG Pro, Windows OS as well the MS Office Suites
Hardware - PC's, laptops, mobile devices, PC peripherals
Basic Knowledge of network, servers, storage, phone systems
Ability to adapt and learn; to support IT environments that may contain various technology
Possesses ITIL certification or knowledge will be an added advantage
Sound knowledge on PABX, Servers, Network Equipment
Analytical, systematic approach to problem recognition and resolution required
Can work under pressure and at a fast-paced environment
Excellent customer service and communication skills
Ability to relate well to people at all levels of the organization
Demonstrates accountability, passion, and a willingness/desire to learn
After hours support may be required
Yes! Because you are the one, we are looking for, we hope to hear from you now!
#LI-PM2
Eaton
Other Info
Tanauan City, Batangas
Permanent
Full-time
Permanent
Full-time
Submit profile
Eaton
About the company
Position it Analyst recruited by the company Eaton at Batangas, Joboko automatically collects the salary of , finds more jobs on IT Analyst or Eaton company in the links above
About the company