IT Administrator (f/m/x)icon group

About the Role
As the Information Technology (IT) Administrator you will deliver comprehensive technical support services and software solutions to our Santa Monica (25%), Detroit (25%) and Shanghai (25%) offices largely for Mac, with occasional PC support needed. This position is a crucial member of the global IT team headquartered in Berlin. You are also a critical member of the US Shared Services team and responsible for IT related inventory procurement, maintenance, and vendor management.
Responsibilities
Provide hardware and software technical support to end users in the US division (Santa Monica + Detroit) and Shanghai office, in collaboration with the global IT team
Identify, analyze/troubleshoot and resolve IT issues
End user's backup support & maintenance with Symantec Backup Exec & Time Machine
Email administration and support
Work on IT budget with finance in regard to purchasing, invoice approval & expense reporting
Testing and usability of working products and client demos
Active Directory user management
Fileserver permission management (Windows and MAC OS X)
Windows servers/Exchange 2010 management
IT/computer set up for new hires (PC & MAC), support computers using remote software
Networking & security support
Liaison with IT department in German headquarters for troubleshooting and problem solving
Liaison with HR with new hire setup and new hire IT orientation
Perform network and system administration duties such as setting up network and email accounts and troubleshooting activities
Installing and configuring new computers, applications and peripherals
Performing routine maintenance, diagnostics and repair on MAC OS X server, Macbooks, applications and peripherals
Managing and performing Mac (hardware and software) training as needed for all users
Inventory management and procurement of computers, software & hardware, cell phones
Vendor management to all security and IT related vendors. Responsible to complete a robust vendor onboarding process (SOX requirements).
Qualifications
Bachelor's degree in information technology, information systems, business or related field
Apple Certified Technical Coordinator/ System Administrator (ACTC or ACSA certification)
3+ years professional experience as IT support for an office
Expert knowledge of Mac computers, software, servers, networking and support.
Knowledge of PCs, software, networking and support
Experience troubleshooting and resolving issues related to the following software programs: iCal, iMail, Office for mac, iWork, Omnigraffle, Omnioutliner, Merlin, Adobe CC, Parallels, VM Ware, VirtualBox
Creative approach to problem solving
Think Strategically: Know what it takes to gain the competitive advantage. Have the ability to see the forest in the trees in a dynamic environment. Be able to develop relevant, sustainable solutions. Align the right resources to the task at hand; foresee and plan around obstacles.
Innovate for Growth: Always think about how to make improvements. Don't be afraid to implement changes that map to business strategy.
Stay abreast of cutting-edge technology trends.
Lead & Adapt to Change: Thrive in a changing environment and drive operational efficiencies that map to changing needs.
Be organized, detail oriented and thoughtful.
About Us
We are icon impact. We are a group of rebellious creators that challenge "what is" with "what if" and partner with business visionaries to create the future. We are a future-forward, new type of innovation firm.
It's our 6th sense that sets us apart. We detect trends and opportunities before our clients do, then collaborate with our partners to develop innovative and immersive experiences, from smart products to virtual experiences to connected ecosystems, to elevate and transform businesses in ways no one thought possible.
Culture & Benefits
Continuous development is a key component of innovation and since our people are our greatest strength, we know how important it is to provide development opportunities. Additionally, with so much diversity in the work we do, it's nearly impossible not to learn something new every day - whatever your role.
Everything we do at iconmobile aims to support our employees in their pursuits in and out of the office. With flexible working hours, ambitious and bright colleagues and an innovative international environment with diverse employees from every corner of the globe, we allow our employees the chance to define their own authentic work-life balance, challenge imaginations and help us stay innovative and forward thinking. As we work hard and we strive for excellence, we also do our best to make our employees feel happy - therefore we provide access to a host of discounts and deals for shopping and services and offer lots of company events and parties and competitive industry salaries__.
Equal opportunities at icon:
I _con Impact is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. We support non-discriminatory, equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, genetic information, gender identity or expression, pregnancy, Veteran status, or any other protected characteristic outlined by federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training. Hiring decisions are based solely on qualifications, merit, and business needs at the time.___
icon group

Santa Monica, Surigao del Norte
Permanent
Full-time