isp Network EngineerRise

The RISE Group mission is to accelerate internet in the Philippines-we do this by focusing on the overall customer experience, providing excellent internet services and creating a positive impact on our partners and industry.
After starting from very humble beginnings and a desire to help the industry and consumer, we have grown to service business and wholesale customers in Cebu and Manila. Our business customers come from every industry but have one thing in common: they require high quality service and great support, companies such as Aboitiz, Amaysim, Ericsson, Uber and many others. This year we founded , an internet exchange that has brought new content to the Philippines and made an outsized impact on everyday connectivity.
If you get excited by improving things and are willing to be direct and apply your skills, you too can accelerate internet in the Philippines. By joining you will be part of a growing business that requires new leaders as we work together to in an environment that values proficiency, proactivity and directness.
You will be rewarded with a competitive salary and conditions including HMO for you and your family. Flex time is offered for some roles and your team mates will be there to help as you build your skills and responsibilities.
Duties and responsibilities
Design and develop documentation for anything not currently documented in your work domain
Share your knowledge in areas of expertise or proficiency
Assist and liaise with customers to ensure service continuity while providing a great client experience
Perform Move/Add/Change (MAC) operations for clients utilizing the network (e.g. provisioning and changing port speeds, etc.
Implementation of network changes, upgrades, updates, optimizations including hardware and software upgrades where required outside of business hours
Assist with faults and outage scenarios as required by Incident Controller (IC)
Assist in ensuring the high speed of customer activations
Maintain a professional manner in dealing with clients while complying with company procedure and policies
Monitor and maintain network infrastructure and application services, where required on a shift basis
Perform fault diagnosis for infrastructure and application services where appropriate
Raise issues with appropriate contracts for faults, outages or other problems or issues according to procedure
Assist in developing and improving procedures for network operations and application services
Work to improve or retain high network uptimes to support operational goals of
% * Liaise with and manage upstream providers or external vendors
Take ownership for customer tickets and issues to ensure the company is doing all it can for its customers (incident management)
Provide shift reports and ensure NOC is staffed
Take part in root cause analyses and issue debriefing (problem management)
Qualifications
Strong oral and written English communication skills, ability to articulate network issues
Strong general computer system skills (e.g. web interfaces, command line, linux/bash)
Advanced IP routing and switching skills
Advanced IP network troubleshooting skills
Advanced knowledge of TCP/IP fundamentals and commonly-used network protocols (IPV4/IPv6, OSPF, BGP)
Knowledge of network standards and practices
Experience in dealing with end users
Extensive experience with configuration of equipment from one or more of the following vendors: Cisco/Juniper/Mikrotik/Huawei/Arista
Strong knowledge of network troubleshooting tools, and monitoring platforms
Maintain a high sense of urgency while staying cool under pressure
Preferred
Preferably a candidate should possess a Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent
Vendor certifications a plus (JNCIA/JNCIS/CCNA/CCNP etc.)
Ability to use a scripting language such as Perl/Python/Ruby/bash/awk/sed/etc. Python preferred.
Experience managing linux based applications like BIND, RADIUS, ISC-DHCP, Cacti, Smokeping, Nagios
Experience with a server configuration management tool like Chef (preferred), Puppet or Ansible
Experience with all, some or any of the following technologies: GPON, MPLS, STP/MSTP, L2VPN, L3VPN, RSVP, PPP, DHCP, BGP, OSPF, IPv6
Experience working with a large, operational IP network
Experience working in a customer support team or environment
About our Network Team
Our network team is on a mission to deliver fast and reliable data services while providing a remarkable experience to customers both external and internal.
We achieve this by ensuring we have balanced our available capacity and connections so they are never congested. You can see a map to check the real-time performance of our networks. We continuously optimize our network to reduce downtime and increase speed; and optimize our systems to ensure network visibility and effective management.
We hold ourselves accountable in our commitment to our customers, by being responsive to their concerns and transparent with our performance.
We use automation wherever possible, to ensure consistent, high quality implementations, as we respond and operate in a highly dynamic environment.
Our network is heavily based on Juniper routers and switches, running MPLS with RSVP and BGP, and we peer densely to ensure we have control over our traffic. We also operate GetaFIX, the second open internet exchange in the Philippines, which is part of our dedication to improving the internet not just for RISE customers, but for the rest of the country as well.
You will be working with a diverse team of skilled engineers, some have started their careers with RISE and others who have many years of experience both locally and abroad. We focus on having a supportive environment and ensuring all team members receive experience across a broad range of tasks - the better they know the network, the better they can support our customers.
Hiring process
We aim to give our applicants a good experience by being timely, efficient, and direct. We do apologise however as due to the overall volume of applications we only respond to candidates successful in securing a screening.
Rise

Cebu City, Cebu
Permanent
Full-time