Internal Auditor - cebuบริษัท เทเลไดเร็ค เทเลคอมเมิร์ซ (ประเทศไทย) จํากัด

#BeMore
 
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
 
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
 
Top reasons to work with TDCX
Competitive remuneration, great perks, and performance incentives.
Comprehensive medical, insurance, or social security coverage.
World-class workspaces.
Engaging activities and recognition programs.
Strong learning and development plans for your career growth.
Positive culture for you to #BeMore at work.
Easy to locate area with direct access to public transport.
Flexible working arrangements.
Be coached and mentored by experts in your field.
Join a global company, winner of hundreds of industry awards.
What is your mission?
 
Business Compliance Officer is responsible to audit the compliance with the Integrated Management System (IMS) relevant documentation per requirements of ISO 9001:2015, ISO 18295-1:2017, ISO 27001:2022, PCI-DSS and other pertinent standards to which the management system must comply to. In addition, he/she verifies that the business-as-usual operations follow the scope, guidelines, and objectives laid out in that documentation.
Set-up Guidelines: Establish auditing, reporting and follow-through guidelines and tools to facilitate validation and verification of compliance with requirements of ISO 9001:2015, ISO 18295-1:2017, ISO 27001:2002, PCI-DSS, and other pertinent standard to which the management system must comply.
Conduct Regular Audit on Process Compliance: Organize regular audit engagement with each department to verify compliance with documented standards and extend support with advisory services to be compliant. Ensure that the Internal Audit Cycle (from Audit Planning to NCR Closure) are being implemented and followed.
Monitor Actions from Non-Conformances: Coordinate with the department's POC to ensure that the actions from any raised audit findings will be submitted in a timely manner.
Lead ISO-related Certifications: Be the point of contact (POC) in coordinating for ISO-related certifications.
Lead periodic governance on Compliance: Organize regular governance before Compliance Steering Committee to update team on internal process compliance, escalate recurring issues, recommendations for corrective action, and escalate support needed to address challenges and resources needed.
Train and Develop IMS Audit Team: Develop competencies of identified Process Compliance Advocates (PCA) per department, as applicable.
Promotes audit-readiness mindset: Works with Process Compliance Advocates (PCA) and/or IMS Team to develop everyday audit-readiness of the organization.
Acts as the main POC of Business Compliance in submitting change logs & project plans to Country Project & Change Manage team for any CM/PM Initiatives.
Who are we looking for?
 
Business Compliance Officers are strong communicators, both written and verbal with eye for details and above average analytical and problem solving skills. The job requires a Bachelor's Degree and possess the following abilities:
Detail-Oriented - The job requires assessing the accuracy of documents and preparing soft copies, so they need to be able to spot problems and errors, and resolve any queries with the appropriate department.
Organizational and Project Management Skills - This job requires high levels of coordination and organization in organizing and conducting the audit engagement. Effective planning, organizing, monitoring, and follow-through is vital to this role.
Basic Computer Skills - The job requires audit program preparation and report generation, so basic working knowledge on documentation software such as Microsoft Office Suite, SharePoint, Google Suite, Microsoft Teams, and Visio for process mapping is essential.
Interpersonal Skills - Applicants in this role are required to work with a range of different people, from internal departments to external business partners, so strong communication skills are essential.
Integrity and Confidentiality - The role often work with confidential data and information, so they need to be dependable, trustworthy, and have the integrity not to abuse their position.
2 years - 3 years of relevant work experience.
Bachelor's Degree in any related course.
Who is TDCX?
 
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
 
TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.
 
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
 
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.