intercontinental Service excellence leaderGE Healthcare

Job Description
Job Description Summary
In this role, you will be responsible for overseeing the end-to-end quality of HR service delivery across Intercontinental region (LATAM, AKA, Japan, India and South Asia). Has a strategic role leading the compliance, productivity and efficiency of HR processes and tools. Establish, refine, and monitor service performance to ensure quality assurance, provide vendor management and operational readiness. Organizes knowledge sharing to convey information about new approaches and best practices. Leverages extensive expertise to influence a range of stakeholders and other providers to ensure delivery of strategic priorities.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Roles and Responsibilities
Service Performance - Establish, Refine and Monitor KPI performance, variance commentary and actions to improve through established LEAN routines (e.g. MOR)
Quality Assurance - Oversee key inputs/outputs to proactively identify and resolve issues
Vendor Management - Drive quarterly reviews with vendors to drive performance and shared success
Service Recovery - Manage service incidents and escalations (root cause, awareness/escalation, communication, resolution, and action plans to prevent repeat scenario)
Service Changes - Manage change roadmap and prioritization oversee execution, testing and readiness
Project Management - Oversee people, process and technology changes and required change management
Service Experience - Analyze voice of customer to identify improvements
Audit and compliance - Changes in response to audit and compliance issues
Regularly advises management in the function and/or in the business. Has a supportive role in decision making about important subjects. Presents to leaders in the business solutions or functional area on functional discipline and business solutions.
Communicates with colleagues and business leaders about change of policy and implementation.
Leads complex and multidisciplinary projects realizing major changes in the organization. Projects have a long-term horizon.
Required Qualifications
Bachelor's degree from an accredited university or college in related area (or a high school graduate/GED or equivalent with minimum of 14+ years of experiences of relevant work experience). All candidates must have a minimum of 10+ years of experience in HR operations or related work experience.
Significant prior professional work experience with demonstrated achievement and leadership in Payroll & Benefits, and/or Operations/Service-oriented environment.
Travel will be required, as needed, to support the team and customers.
Desired Characteristics
Master's degree in Human Resources, Business Administration, or related field
Demonstrated experience in making strategic decisions, and effectively interfacing with high-level business and operations leaders
Ability to energize and lead and drive change in complex, matrix, goal-driven, team-orientated service organizations
Skilled influencer, able to communicate complex messages to others
Demonstrated experience in assessing and coaching leadership talent and promoting an inclusive/diverse workforce
Proficiency in HR systems (ex. Workday) and technologies
Demonstrated success managing projects and/or implementing process improvement initiatives
Demonstrated analytical and clear-thinking skills ability to identify trends and implement process improvements
Comprehensive understanding of and ability to assimilate regulatory and compliance
Demonstrated organizational skills, attention to detail, and accuracy
Excellent verbal and written communication skills - ability to present data in a clear, concise, and articulate manner and targeted for the right audience.
Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)
Inclusion and Diversity
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust lead with transparency deliver with focus, and drive ownership - always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support
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