intelligent Automation EngineerCGI

Position Description: Do you have a passion for AI, eager to use your skills to create innovative new customer experiences? Join us as an Intelligence Automation engineer! The customer experience focus is changing from not only building simple, eas Position Description: Do you have a passion for AI, eager to use your skills to create innovative new customer experiences Join us as an Intelligence Automation engineer! The customer experience focus is changing from not only building simple, easy to use systems but towards systems that can provide the fastest time to value. Conversational AI is at the heart of this and we need your skills to help build experiences that provide tangible, real outcomes through meaningful, contextual system led conversations. By joining CGI you can bring your own ingenuity and creativity to the table and your ideas will be heard and taken seriously. Alongside a competitive salary, we offer you access to our share scheme (3% + 3% matching) making you a member not just an employee. We're also resilient. If you join us you'll be joining an IT company that is highly driven but also practical, giving you confidence in the way we run our business and your choice to be part of it. Your future duties and responsibilities: Your future duties and responsibilities Reporting to the Automation Manager, the key activities are: . Development and support of Amelia software (full training given) . Build automated processes from a process definition document, signed off by the business process owner and the Lead Automation Architect, using the most appropriate CGI standard automation tools. . Be able to develop automations confidently with minimal, if any assistance . Follow CGI standards and methodologies for automated processes, making recommendations for improvements as necessary . Recommend alternative methods for creation of automations, where the same outcome can be achieved for less effort . Ensure robust error and exception handling is built into all automated processes, so that all exceptions are reported and can be handled manually. . Produce detailed operational support documentation, to enable the entire team to support all automated processes . Actively contribute to the automation Wiki to share knowledge amongst team members . Minimize the amount of manual effort required in support of the automation platform, by automating team processes where appropriate. . Operationally support the automation platform and automated processes . Proactively drive operational issues through to resolution. Takes ownership of issues. . Optimize the utilization of the robotic automation platform to ensure the maximum use of the available robot capacity. . Follow CGI standard change/release management processes . Participate in standby/callout rota, as required . Deputise for the Senior Engineer(s) or Automation Architect as and when required Required qualifications to be successful in this role: Required qualifications to be successful in this role You will need to have demonstrable knowledge of integrating (SOAP, REST, API) and scripting knowledge would be desirable (Java/ Groovy) Programming background would be extremely advantageous. Knowledge of Conversational AI tools/ platform like Google DialogFlow, Amelia . Degree level education, preferably within a computing or science domain . Experience with customer experience or online optimisation . Familiarity with one or more conversational AI platforms . Basic knowledge of NLP technologies and new ideas on how existing Intent recognition can continue to be enhanced and scaled up . Java, Javascript and HTML skills . Understanding of API led microservices architecture . Analytical capabilities to extract insights from data Skills: Blue Prism ITIL JavaScript PowerShell PowerShell SQL VBScript What you can expect from us: Insights you can act on While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success. When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees 'members' because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services. At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist. Ready to become part of our success story Join CGI - where your ideas and actions make a difference.
Monster

Philippines
Permanent
Full-time