Instructor analystAccenture Thailand

Job Description
JOB DESCRIPTION
. Training Needs Analysis
. Work with the operations, training, and quality teams to identify performance gaps related to communication skills
. Analyse performance gaps and provide recommendations to meet target metrics
.Training Design and Development
. Responsible for content research, training, outline creation, development of training evaluation measures, training materials development, knowledge assessment and test design
. Identify other non-traditional performance improvement initiatives to address knowledge, skills, practices, and over-all training effectiveness gaps
Training Delivery and Communications Skills Coaching
. Deliver Capability Development Programs to employees such as coaching and training to both new hires and existing staff
. Facilitate all required training programs with the ability to translate subject matter expertise to knowledge gain and skills development.
. Deliver required industry, domain, functional and client systems and process training to both new hires and existing staff
.Training Evaluation and Reporting
.Gather data from operations and other support teams to measure program effectiveness
. Monitor progress of employees by tracking performance indicators
. Prepare reports like training effectiveness measures, training completion reports, and data analysis for business reviews
JOB QUALIFICATIONS
. Bachelor's Degree
. 2-3 years of training, teaching or communication skills coaching experience
. At least 6 months Contact Center experience
. Excellent Training Delivery and Classroom Management Skills
. Excellent coaching and mentoring skills
. Knowledge of Adult Learning Principles
. Excellent written and verbal communication skills in English, required
. Proficient analytical and problem-solving skills
. Experience in working with online learning management systems and conducting training virtually via virtual training such as but not limited to MS Teams
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.