inside Sales AgentClark Outsourcing

About the job Inside Sales Agent
Position Title: Inside Sales Agent
Classification: Associate
Salary: 30,000-40,000 Peso / month
Reports To: Accounts Manager, Client
Primary Relationships: Client Team
Date: October 2022
Schedule: US Business Hours
Responsibilities:
Reach and exceed predefined sales and customer service standards.
Up-sell, cross-sell and offer predetermined items/specials using sales techniques to maximize every sales opportunity.
Retain a defined percentage of the existing customer base.
Obtain referrals from the current customer base and promptly reach out to these potential customers to secure additional business.
Handle general e-mail/fax/mailed questions/orders from internal and external customers.
Follow-up on quotes, samples, orders, and ancillary lists generated in a timely and professional manner to exceed customer expectations and grow sales.
E-mail art and payment information on orders and any other pertinent information needed to process orders immediately to the Customer Care Specialist.
Provide complete, accurate, and detailed order information for assigned Customer Care Specialist and request assistance needed to provide outstanding service to meet the needs of every customer.
Provide custom quotes to customers within predetermined guidelines and seek management approval when pricing or additional services are needed that fall outside of those guidelines,
Answer all calls within two rings
Answer all emails within one hour
Respond to all faxes within one hour
Although the Customer Care Specialist will assist the ISR with keeping track of all open sales opportunities, the ISR is ultimately responsible for all sales transactions and should maintain a log of all orders entered to track the status of orders and to appropriately follow-up on orders that have not been processed; review weekly report for orders on hold and orders entered and follow-up on all held orders or outstanding customer quotes. In addition, the ISR will receive monthly reports from management listing customers who have placed orders in the previous year and other pertinent lists. All names on the list must be called in a timely manner, and the results reported to management
Perform other related duties as assigned.
Requirements:
Bachelors degree holder
Superb English (written and verbal)
Must have a working knowledge of Microsoft Excel, Word, and Outlook.
Requires two years successful telephone sales experience and work within a call center environment where high call production is a standard.
Communication and negotiation skills
Ability to build rapport
Time management and planning skills
Can work independently and or in a team environment
Proven sales experience
Clark Outsourcing

Central Luzon
₱40,000 per month
Permanent
Full-time