infrastructure reliability EngineerThe Manufacturers Life Insurance Co (Phils) Inc( Manulife Philippines )

Job Description
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
The Job:
AsaWintelInfrastructureReliabilityEngineer, you will be part of the cloud server engineering team. You will be working with some of the latest infrastructure technologies and methodologies to design, implement, migrate, and maintain the cloud server infrastructure as well as being involved in our key project work.
What we're looking for:
8+ years of overall infrastructure experience and current expertise with windows server management in an Azure cloud infrastructure production environment
Azure infrastructure management experience with a focus on both VM and PaaS environments
Expertise in infra services, security concepts and best practices, virtualization, storage, and database technologies
Windows server administration and related services (Active Directory, DNS, RDS, DHCP, etc.)
Server builds, server configuration, server deployments plus patching and hardening
Perform server security hardening plus managing and supporting on-going patch management processes
Knowledge of software deployment technologies, configuration management and patch management procedures
Experience with compliance and audit activities for enforcement of policies, standards, and procedures
Familiarity with scripting and programming (batch, PowerShell, shell script and VB)
Experience with IT transformation, data center consolidations and migrations
Understanding of and experience with ITIL processes
Strong adherence to change management Process
A solid understanding of risk, security, and compliance requirements and best practices
Good understanding of networking infrastructure and network troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, DHCP, Load balancing, Replication, SSH)
Able to support enterprise infrastructure and assist in the day-to-day operation of the team
Strong and reliable team player with the ability to manage change and work independently
Solid understanding of project scheduling and task driven project work
Good to Have:
A dedication to customer satisfaction and getting it right the first time
Strong troubleshooting skills across a broad technology environment
Ability to self-manage work time engagements and prioritize multiple tasks and problems
Windows and Cloud certifications
An in-depth understanding of PaaS architecture
Competency in scripting (PowerShell)
Strong communication and technical skills, prior experience with mentoring teams and working in a process driven environment
Basic Responsibilities:
Responsible for coordinating, testing, deploying and validating security patches
Support the operation and maintenance of the virtual infrastructure including, but not limited to VM, PaaS and AKS infrastructure
Provide logging reports for performance, troubleshooting and capacity planning
Provide technical support for incidents and problem resolution from an infrastructure services perspective
Create, maintain and review operational and technical documentation
Plan and perform change activities following ML in-house change management policy and procedures
Perform technology upgrades, migrate and applying patches or firmware updates to the virtual infrastructure software or hardware
Support the design and configuration of complex system landscapes
Provide guidance to less experienced personnel
Provide on-call support by responding to calls both during and after business hours/weekends/holidays/shutdowns
Participate in DR drills
Demonstrate a high level of technical expertise and service orientation
Ability to follow up on project processes, be results-oriented and self-motivated
A tertiary education in, and/or in-depth hands-on working experience within the technology infrastructure mentioned above
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC on the Toronto, New York, and the Philippine stock exchanges, and under 945 in Hong Kong.
Manulife is an Equal Opportunity Employer