Infor CRM Consultant (Cebu/Bacolod/Makati/Ortigas)CoDev Philippines

Posted on 25 July 2020
Technical Skills:
Perform consulting services for CRM implementation projects in the following areas: Requirements gathering, Data gathering, Business process management review
Application and workflow design
Project management
Basic and intermediate configuration and testing
Report development
End-user training and ongoing support services
Gather and document business processes (BMP)
Facilitate project risks assessment and analysis
Create functional design documentation for projects assigned
Assist the Project Manager and Solution Architect with designing the system, related customization, and reports to model the client's organizational processes
Coordinate with developers on custom development and complex customizations
Develop test plans and scripts
Conduct system and end-to-end testing of the application
Hand on experience:
Meet productivity and efficiency standards (billable hours and realization rates)
Contributes to the development of project plans and work task schedules
Develop appropriate peer-level relationships with clients, interacting with the client project
team regarding task status and representing the company via formal and informal client
contact
Participate in project quality assurance process as appropriate; accountable for following
project standards, QA process, and our project methodology
Participate in strategic "path forward" discussions/meetings with clients as assigned
Participate in user group meetings
Configure, customize, and test our CRM system according to the client's requirements
Write and maintain project documentation based on provided specifications
Provide end-user and system administrator training as needed
Continuously improve knowledge through research and self-study
Actively seek to understand and identify additional revenue opportunities within client base
Identify and make recommendations to improve processes, methodologies, and best
practices
Perform mentoring and/or coaching to Associate Consultants and share knowledge among
all team members
Communicate with technical services team to ensure a project's technical requirements
are met
Requirements
Qualifications:
Excellent organizations skills and attention to details
Assertive personality and yet flexible enough to ensure project success
Bachelor's degree in business, information systems or equivalent
Possesses business consulting, project definition, estimating, strategic and tactical planning skills
2+ years consulting experience (CRM/ ERP Enterprise Software Solutions preferably)
Consulting experience w/ CRM platforms (e.g.: Infor CRM, Microsoft Dynamics, SalesForce, etc.)
Experience with Activity Management platforms such as Trello
Experience with Infor CRM
Professional presence suitable for direct client interaction( both remotely and in-person)
Demonstrated proficiency with Microsoft Office Suite
Core product or technology certification or CRM equivalent experience
Fluency in English (Oral and Written skills)
Must be willing to work on a day shift or night shift schedule
Skills / Software
Infor CRMCRMTrelloERPEnterprise SoftwareSalesforceCRM Implementation
Working Location
CoDev, 7F Link Bldg. Cebu IT Park Cebu City, Philippines
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Job Description
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