Incident Management AnalystTelus
Workplace: Pasig
Salary: Agreement
Work form: Full time
Posting Date: 09/11/2025
Deadline: 24/10/2020
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Description and Requirements
Additional Job Description
Work in a team environment
Detect incidents/problems using various monitoring tools
Lead collaboration of internal and external IT teams to recover services
Provide status updates and written reports for customer, management and executive teams
Determine correct escalation path and ensure adequate support is provided in a timely manner
Assist in the continuous improvement of TELUS Command Centre processes and procedures
Take ownership of all outages until service is recovered
Participate in Change Management review and be the approver for emergency changes
Perform daily operational tasks as required
Accountable for follow up actions with various resolver teams after each incident where applicable
Additional Job Description
Qualifications:
3-5+ years working with technologies used to support services in large and complex Data Centre environments, including demonstrated ability to provide Incident Management support and resolution in a timely manner
5-7+ years supporting IT infrastructure/services in a complex IT environment
Strong understanding of ITILv3 framework or ITILv4 framework
Demonstrated ability to provide Incident Management support and resolution within large Data Centre environments in a timely manner
Strong networking and interpersonal skills, highly customer-focused and be able to lead conference calls with authority
Excellent decision-maker with focus on service recovery
Capacity to work on rotating 12-hour shifts supporting 24x7 operations
Proficient skills in Microsoft Office suite (Excel, Access, Word, and PowerPoint), along with Google suite (Drive, Docs and Chat)
Commended for your self-motivation, decision-making and conflict management skills
Distinguished for your exceptional written and verbal communication skills along with an ability to work under minimal supervision
Explore the possibilities at TELUS International. We love to see you grow and develop both personally and professionally. Find jobs that match your skills to build a career that excites you. Join our Talent Community to receive Newsletters and jobs alerts based on your profile and interests. Come learn how!
Telus
Additional Job Description
Work in a team environment
Detect incidents/problems using various monitoring tools
Lead collaboration of internal and external IT teams to recover services
Provide status updates and written reports for customer, management and executive teams
Determine correct escalation path and ensure adequate support is provided in a timely manner
Assist in the continuous improvement of TELUS Command Centre processes and procedures
Take ownership of all outages until service is recovered
Participate in Change Management review and be the approver for emergency changes
Perform daily operational tasks as required
Accountable for follow up actions with various resolver teams after each incident where applicable
Additional Job Description
Qualifications:
3-5+ years working with technologies used to support services in large and complex Data Centre environments, including demonstrated ability to provide Incident Management support and resolution in a timely manner
5-7+ years supporting IT infrastructure/services in a complex IT environment
Strong understanding of ITILv3 framework or ITILv4 framework
Demonstrated ability to provide Incident Management support and resolution within large Data Centre environments in a timely manner
Strong networking and interpersonal skills, highly customer-focused and be able to lead conference calls with authority
Excellent decision-maker with focus on service recovery
Capacity to work on rotating 12-hour shifts supporting 24x7 operations
Proficient skills in Microsoft Office suite (Excel, Access, Word, and PowerPoint), along with Google suite (Drive, Docs and Chat)
Commended for your self-motivation, decision-making and conflict management skills
Distinguished for your exceptional written and verbal communication skills along with an ability to work under minimal supervision
Explore the possibilities at TELUS International. We love to see you grow and develop both personally and professionally. Find jobs that match your skills to build a career that excites you. Join our Talent Community to receive Newsletters and jobs alerts based on your profile and interests. Come learn how!
Telus
Other Info
Ortigas Center, Pasig City
Permanent
Full-time
Permanent
Full-time
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Telus
About the company
Position Incident Management Analyst recruited by the company Telus at Pasig, Joboko automatically collects the salary of , finds more jobs on Incident Management Analyst or Telus company in the links above
About the company