iib Production support analyst with 5+experienceCGI

Position Description: Works independently under limited supervision and applies knowledge of subject matter in Applications Development. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specializati Position Description: Works independently under limited supervision and applies knowledge of subject matter in Applications Development. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialization to develop simple applications solutions. Second level professional with direct impact on results and outcome. Your future duties and responsibilities: Responsibilities: . Level 3 application support o Receiving and Acknowledging tickets o Incident triaging and priority assessment o Assignment of incidents o Incident resolution o Application monitoring and preventive maintenance o Weekly status and SLA reporting . Incident and problem management o Analyze, troubleshoot and resolve complex production application defects o Identify root cause and devise and implement permanent solutions to recurring defects . Manage process improvements . Review and take actions on operational metrics reporting . Perform minor application upgrades / patches . Support infrastructure maintenance / validation . Build and maintain application monitoring, optimization and utilization o Devise or modify programs to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. . Support disaster recovery testing / validation . Support business resiliency testing / validation . Audit support and issue remediation . Support LOB/operations and adhoc requests o Analyze business user needs and provide optimal technical solutions . Support Risk management (vulnerabilities, patches) . Monitor production jobs and environments Production Enhancements: . Code new programs, enhance existing programs and/or integrate packaged vendor solutions with existing systems. . Required qualifications to be successful in this role: Documents, tests (unit and integration), implements and provides on-going support for the applications. . Follow SDLC standards, source code management, and release management procedures. Skills: Enterprise Service Bus (ESB) MQSeries SQL/PL SQL Product Development/Support What you can expect from us: Insights you can act on While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success. When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees 'members' because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services. At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist. Ready to become part of our success story Join CGI - where your ideas and actions make a difference.
Monster

Philippines
Permanent
Full-time