ielts test centre Administrator (supervisory level)IDP Education

The IELTS Test Centre Administrator is responsible for managing the IELTS examinations within the areas covered by IDP Philippines. The Administrator will be responsible for compliance with the established guidelines of test operation and management as prescribed by the IELTS test partners in their manuals.
Key Responsibilities:
Customer Service
Business Administration
Test Administration Quality and Integrity
Operations Management
Project Service Enhancement
Client Management
Test Day Tasks
Customer Service
Ensure all test candidates receive exemplary customer experience at every contact point -- before, during and after sitting the IELTS test
Ensure all staff involved in testing are culturally sensitive
Provide clear, comprehensive advice to general enquiries and ensure that more complex enquiries are forwarded to the correct person for aresponse
Develop cooperative and collaborative relationships with IELTS Test
Administrators in the designated region
Business Administration
Plan all aspects of IELTS testing in the designated region
Manage budget for IELTS testing in designated region, including test revenue and all associated costs - staff, venue, storage, premises,
materials, and equipment
Assist the IELTS OBD Manager in preparing regular management and financial reports on testing as required
Regularly update statistical analysis of centre data to monitor and identify candidate trends including centre candidate targets. Provide these reports to management as required
Continually monitor test day availability and capacity to ensure centres meet current demand
Test Administration Quality and Integrity
Independently perform audits on IELTS test centres as scheduled and provide documented feedback and reports
Ensure both test centres and offsite testing operations are managed within the IELTS operating procedures.
Ensure adherence to all IELTS manuals.
Ensure adherence to PSN policy and procedure of all Examiner Trainers and Examiners
Assist with the implementation of IELTS policies
Ability to work in a professional manner with stakeholders and in accordance with organizational values.
Draft contracts for various IELTS business aspects as required. Monitor all current contracts to ensure terms are adhered to
All invoices are processed in a timely manner
IDP Education

Cebu City, Cebu
Permanent
Full-time