hybrid patient Coordinators (csr)Civicom Pacific Corp.

JOB DESCRIPTION
Job Highlights
- Opportunity to work on something remarkable
- Help set up a start-up account -- and expand it
- Competitive salary and a chance to be regularized in 3 months
We are in need of enthusiastic and smart people with a passion to support people and a great acumen for business. Civicom addresses common bottlenecks and pain points that exist throughout the patient-provider journey. Civicom applies a thoughtful combination of technology and human intervention that delivers the speed and accuracy of a machine, with the intuition and compassion that only a human can provide.
MAJOR TASKS AND RESPONSIBILITIES
• Responsible for verifying patient benefits with the Insurance Providers in order to explain them well to the patients,
• Schedules patients for appointments,
• Collects insurance ID, phone numbers of insurance companies, patient demographics,
• Responsible for capturing lead information from the info email of the client and via inbound phone calls: full names, phone numbers, emails, insurances, date of birth and lead source,
• Adds, updates, and maintains the lead database spreadsheet with said pertinent information,
• Manages voicemail, internal emails, and Info email of the client by answering/addressing them accordingly or directing them to the appropriate departments while housekeeping the main inbox,
• Manages G-chat,
• Communicates with the Office manager on any important voicemails that are non-scheduling/non-leads related,
• Manages appointments: scheduling and rescheduling of evaluation appointments, confirm all evaluations and all patients for the following day, explains what patients need on the day of the first visit (come 15 min early, be in gym attire that gives easy access to the injured body part/s, bring in prescription, insurance cards, and any other medical documentation related to injury),
• Responsible for the overall patient call experience by receiving them in a welcoming manner,
• Answers all questions to the best ability or reroute the caller to the office manager, collecting their contact information and best time to call if the office manager is unavailable, and emailing the office manager on their behalf on when they will get a response,
• Performs other administrative and clerical duties for owner and office manager.
• Do whatever it takes to get the job done!
 
JOB QUALIFICATION
REQUIREMENTS
• Healthcare, Physical Therapy, fitness experience is a plus.
• Great sense of customer service management,
• Strong interpersonal, written, and oral communication skills,
• Strong proficiency in Microsoft Office,
• Excellent telephone etiquette and ability to manage competing priorities i.e. calendar management,
• Has great video presence and is comfortable to be on video or live streaming
• Temporary WFH setup - must have a stable internet connection
• Willing to work in our Alabang, Muntinlupa City office in cases when there are connectivity disruptions
• Willing to work US business hours (8am - 5pm, ET, 9am - 6pm, ET, or 10am - 7pm, ET)
If you are the right one, you can expect
• Opportunity to create or be part of something remarkable;
• Full-time employment and an opportunity to be regularized in as short as 3 months – depending on your position;
• Fixed weekends off;
• A competitive salary package based on your work experience, skills, and character;
• Company-sponsored Health Maintenance coverage on Day 1;
• Company-sponsored gym or boxing membership upon regularization;
• Quarterly Performance Bonus;
• Perfect Attendance Bonus—depending on your line of business;
• 10 accrued Sick Leave credits in a year — unused ones are commutable to cash;
• 10 Vacation Leave credits in a year, among others;
• Career growth and learning opportunities;
• Opportunity to collaborate with the other teams and business units in the company, even with our global business leaders; and
• Have a hand at doing charitable work by simply doing your job really well
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Nursing
Specialization
Nurse/Medical Support
Communicating skills, Google applications, Highly organized