HUMAN RESOURCE OFFICER - employee relations (pavia iloilo - onsite)IGT Solutions (IGT Technologies Philippines, Inc.)

· Effectively and efficiently resolve queries and concerns of employees of the respective vertical/process and track/report query resolution TAT
· Ensure compliance to labor laws
· Implementation of the Discipline Policy and Code of Conduct
· Attrition at 5% or below
· Work on Employee Engagement through cross-function teams
· Facilitate engagement action planning - record minutes, action points, responses and circulate, track and report and communicate closures.
· Ensure timely sign-offs of KRA's from new employees and role movements
· Coordinate and ensure timely completion of half-year and annual Performance appraisals
· Track and monitor adherence to training plan for the process
· Conduct exit interview for employees
· Collate exit survey data and report on a monthly basis - trends and action to be taken
· Employee Retention
· Branding & Intelligence
· Ensure adherence to the Security Policy and Disciplinary Policy
· Ensure adherence of business supported on the Security Policy, Zero Tolerance Policy, United Privacy Policy, Disciplinary Policy and Learning Agreement
· Bachelor's degree in Psychology, Industrial Relations, or Human Resource Management or any Bachelor's degree with experience in HR.
· At least 3 years of experience as an HR Generalist or Specialist focusing on Labor Relations and Employee Engagement in a BPO/Call Center industry
· Excellent verbal and written communication skills.
· Excellent interpersonal and customer service skills.
· Excellent organizational skills and attention to detail.
· Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
· Excellent time management skills with a proven ability to meet deadlines.
· Strong analytical and problem-solving skills.
· Flexible and work in 24x7 Environment
· Ability to work in different shifts
· Amenable to work on site in Pavia, Iloilo
Bossjob

Iloilo City, Iloilo
Permanent
Full-time