Human Resource Manager - bpo industry| night-shift | onsiteStaff Outsourcing Solutions, LLC

Are you a dynamic HR professional with a passion for people, performance, and process? We're seeking a Human Resource Manager to join our expanding team in the BPO sector, where your leadership will foster employee engagement, compliance, and operational excellence in a high-performance environment.
 
About the Role:
As the HR Manager, you'll be at the heart of our people strategy-leading core HR functions such as employee relations, performance management, training, policy compliance, and workforce engagement. You'll play a key role in shaping a resilient, productive, and positive work culture in our fast-paced, target-driven organization.
 
Key Responsibilities:
 
Employee Relations & Engagement
Address grievances and manage disciplinary processes fairly and effectively
Lead employee engagement initiatives to boost morale and workplace culture
Facilitate clear and open communication across all levels
Performance Management
Oversee performance appraisal systems and coach managers on performance goals
Monitor KPIs and promote a culture of continuous improvement
Training & Development
Identify upskilling opportunities and drive learning programs
Partner with department heads to enhance capability building
Track training effectiveness and ROI
Compliance & Policy Management
Ensure adherence to labor laws and organizational policies
Keep HR policies updated and conduct internal audits regularly
Retention & Attrition Management
Analyze turnover trends and execute retention strategies
Use exit data to drive workplace improvements
HR Operations & Reporting
Manage HR admin functions like leave, attendance, and payroll coordination
Maintain accurate HRIS records and generate actionable HR reports
Qualifications:
Bachelor's degree in Psychology, HRDM, Business Administration, or related field
Minimum 3-5 years of HR Manager experience or leadership role-BPO experience preferred but not required
Deep knowledge of Labor Laws and HR best practices
Proficiency in MS Office and HRIS platforms
Strong communication, leadership, and interpersonal skills
What You Bring
High emotional intelligence and empathy
Strong analytical and problem-solving abilities
Professional integrity and ethical standards
The ability to thrive in a fast-paced, target-oriented environment
Why join with us?
A dynamic work culture that values innovation, ownership, and people-first practices
Supportive leadership and strong career growth potential
Competitive Compensation package with Salary Appraisals
Saturday-Sunday Off
Equipped with the latest technologies
Offers Full-time employment and Career Growth
Easily accessible from almost any part of the Metro Cebu area
One-day Application Process only
Service Incentive Leaves Upon Regularization
Attendance Productivity Incentives
Additional Hazard Pay within Qualifying Hours
Stable Job with Salary Appraisals
Holiday and Night Differential Premium Pay Rates
Job Promotion is highly possible... if YOU have the drive.
HMO/Health Insurance
Work-Life Balance
Free Pre-hiring Medical Laboratories
Free Coffee
Staff Outsourcing Solutions, is an offshoring and outsourcing solutions provider based in Cebu. We enable foreign businesses to reduce costs, increase flexibility, and extend their global output by providing the most efficient ways we deliver our services. Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today's global demands.
 
Staff Outsourcing Solutions firmly believes in being transparent to its clients to apply effective ways to deliver results that extend your global reach. The variety of services we offer that targets specific market segments makes us a reliable and long-term solid partner to our clients. The opportunities we provide enabled us to serve several business organizations ranging from small start-ups to mid-size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, Staff Outsourcing Solutions is the right partner as an offshore and BPO solutions provider.
 
Overview:
 
Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.
 
Staff Outsourcing Solutions is proud to be an Equal Opportunity Employer. Sound Connection does not tolerate discrimination on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity, or any other basis covered by the Labor Law of the Philippines.
 
For more information about our company, visit the following sites:
Website: www.staffoutsourcing.com
Facebook Page: https://www.facebook.com/staffoutsourcingsolutions/
Instagram: @staffoutsourcingsolutions
LinkedIn: https://www.linkedin.com/company/13194738/admin/