TeleTech is seeking a Human Capital Generalist to join our Enterprise Services team based in Philippines.
Our Human Capital Team brings significant value and contribution to our company through... always looking for new ideas and challenges to meet our employee satisfaction. We want to show our public that TeleTech is the right place to work.
What you'll be doing:
Human Capital Generalists are the front line resource for handling all people-related issues within an assigned business group or functional unit. HC Generalists are expected to handle all employee relations issues, questions and training on employee benefits and programs, termination and performance actions, as well as one-on-one coaching of individual leaders through all HC-related issues. HC Generalists also report issues that affect employee morale to service delivery leaders and act as part of the team to address these issues. HC Generalists must create an environment of openness and trust in their assigned areas of responsibility. This requires flexibility with an ability to adapt communication styles and approaches to a wide range of employees and management styles.
What you'll bring to us:
Resolve most employee relations issues within 48 hours.
Create a friendly, welcoming environment for employees when approaching Human Capital with questions, ideas, or concerns
Improve the key success metrics.
Ensure compliance with all local human resources laws and regulations
Conduct confidential investigations into employee performance, harassment complaints, and potential termination actions.
Ensure the timely and accurate update of employee data in the Oracle database to ensure appropriate administration of employee benefits, payroll, and programs.
Administer special programs.
What skills you'll need:
Bachelor's Degree
Minimum of 1 to 2 years of related experience
Strong knowledge of local employment laws and regulations
Open, honest, and empathetic manner when dealing with people. High customer service orientation
Working knowledge of database applications such as Oracle and MS Office, or ability to learn technology quickly
High level of integrity, honesty, and judgment. Strong attention to detail and desire to follow procedures
Trusted advisor to leaders and employees in challenging situations
Who We Are:
TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments-Consulting, Technology, Care and Growth-to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients. Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech's business processes and operations.
What We Offer:
Do the right thing | Lead Everyday | Seek first to Understand | Reach for Amazing | Act as one | Live life passionately
Notice to external Recruiters and Recruitment Agencies: TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.
TTEC
Our Human Capital Team brings significant value and contribution to our company through... always looking for new ideas and challenges to meet our employee satisfaction. We want to show our public that TeleTech is the right place to work.
What you'll be doing:
Human Capital Generalists are the front line resource for handling all people-related issues within an assigned business group or functional unit. HC Generalists are expected to handle all employee relations issues, questions and training on employee benefits and programs, termination and performance actions, as well as one-on-one coaching of individual leaders through all HC-related issues. HC Generalists also report issues that affect employee morale to service delivery leaders and act as part of the team to address these issues. HC Generalists must create an environment of openness and trust in their assigned areas of responsibility. This requires flexibility with an ability to adapt communication styles and approaches to a wide range of employees and management styles.
What you'll bring to us:
Resolve most employee relations issues within 48 hours.
Create a friendly, welcoming environment for employees when approaching Human Capital with questions, ideas, or concerns
Improve the key success metrics.
Ensure compliance with all local human resources laws and regulations
Conduct confidential investigations into employee performance, harassment complaints, and potential termination actions.
Ensure the timely and accurate update of employee data in the Oracle database to ensure appropriate administration of employee benefits, payroll, and programs.
Administer special programs.
What skills you'll need:
Bachelor's Degree
Minimum of 1 to 2 years of related experience
Strong knowledge of local employment laws and regulations
Open, honest, and empathetic manner when dealing with people. High customer service orientation
Working knowledge of database applications such as Oracle and MS Office, or ability to learn technology quickly
High level of integrity, honesty, and judgment. Strong attention to detail and desire to follow procedures
Trusted advisor to leaders and employees in challenging situations
Who We Are:
TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments-Consulting, Technology, Care and Growth-to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients. Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech's business processes and operations.
What We Offer:
Do the right thing | Lead Everyday | Seek first to Understand | Reach for Amazing | Act as one | Live life passionately
Notice to external Recruiters and Recruitment Agencies: TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.
TTEC
Other Info
Cainta, Rizal
Permanent
Full-time
Permanent
Full-time
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TTEC
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Mandaluyong City, Metro Manila
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About the company
TTEC jobs
Mandaluyong City, Metro Manila