hrs gbo AdministratorEaton

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking for HR Shared Services Administrator in Eaton's Corporate business, based in Tanauan, Batangas. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals.
The primary focus of this position is to support the maintenance of the human resource management system (HRMS) in addition to other systems supported by the HR Technology team. This position serves as the first point of contact for a geographically disbursed global employee workforce and assists HR users with escalation support.
Your essential responsibilities:
Customer Support and Subject Matter Expertise in HR Systems (90% of the time):
Provides escalated user support to end-users
Processes Tier 3 Data Corrections and mass data uploads
Reviews and monitors interface error reports
Manages a large volume of requests from global users received via the case management system
Responds to "how to" questions, special requests, issue research/resolution and required activities related to processes such as Oracle HRMS, Payroll, Eaton University, Taleo, E-star and APEX
Coordinates with COEs and third parties on case resolution
Identifies Process Improvement (5% of the time): Recommends process/customer service improvements to leadership
Training (5% of the time): Trains end-users on new processes/functionality. Trains new system users
Qualifications
If you have:
Basic Qualifications (Including Educational Requirements)
Bachelor's degree.
5 years of experience in HRIS, IT or HR generalist or specialist experience
One-year experience conducting data analysis
One-year experience with process documentation
One-year experience with systems training and documentation
Experience interfacing with all levels of HR and IT professionals and business customers.
Advanced Excel Operations
Excellent interpersonal relationship building and teamwork skills which are especially critical to our global team environment
Demonstrated customer service skills
Excellent communication skills (oral and written), including clear and comprehensible assistance to customers and other team members and detailed process documentation
Ability to communicate customer issues/requirements to technical personnel and convey technical information to customers in an easily understandable fashion
Strong analytical skills for completing complex problem solving and analysis of business processes and systems
Ability to coordinate/prioritize multiple, often complex, tasks in order to ensure continued effectiveness in meeting the company's recordkeeping, reporting and compliance needs
Proactive about identifying problems and continuous improvement with a focus on data integrity
Demonstrated ability to work under pressure and meet deadlines
Language proficiency in regions where required to support customer population
Willing to work on the night shift
Yes! Because you are the one, we are looking for, we hope to hear from you now!
#LI-PM2
Eaton

Tanauan City, Batangas
Permanent
Full-time