HR Specialist - content developerNCR Corporation

About NCR
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Title: HR Specialist - Content Developer
Grade: 09
Location: Belgrade, Serbia / Cebu City, Philippines
Key Areas of Responsibility:
Possessing a broad range of knowledge about HR functions and services to develop user-friendly HR materials for stakeholders at a variety of levels. Distilling complex HR policies, internal and external processes, and procedures into easy-to-understand copy. Working with subject matter experts to collect key HR information and transform it into audience-based quick reference guides, FAQs, etc.
Creating, maintaining, and continually improving HR Central/HR Portal self-help materials and copy and delivery approaches to enable the solution center to be most effective. Leveraging SEO and UX/UI best practices. Streamlining the way content is accessed so audiences could access HR information easily when they need it. Building and actively maintaining relationships with stakeholders to accurately tailor content to needs and priorities.
Learning from data trends to gain insights into employee/manager needs, adjusting and adapting content to continually optimize adoption and effectiveness. Consistently meeting deadlines for content while balancing priority projects and activities. Anticipating future needs based on discussions with HR knowledge experts and business strategy. Understanding different audiences and catering content based on their varying needs.
Developing content for websites, FAQs, knowledge articles, policies, and other communication vehicles necessary to support the dissemination of HR related content for the Solution Center.
Working closely with SMEs to define and align knowledge improvement solutions and priorities. Proactively seeking feedback from peers, superiors, and customers. Adapting activities, behaviors, and demeanor in real time in response to feedback. Analyzing the effectiveness of copy to convey the intended message and continuously improve writing based on feedback.
Effectively using standard tools and methods including style guides to deliver work day-to-day. Working well independently and as a team to conduct self and peer reviews and check for quality and accuracy of content. Asking questions to analyze problems and improve understanding. Always exhibiting character and integrity in decision-making.
Promoting an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles NCR's values.
Performing other related responsibilities as requested and when necessary. NCR reserves the right to add or change duties at any time.
Collaborate with design, UX/UI, and other disciplines to understand context and restrictions.
Ensure a consistent tone across all content (style, fonts, images, and tone).
Ensure content is developed to deliver a high-level employee experience and enable issues to be resolved at the Tier 0 (knowledge article) level
Minimum Qualifications
Applicable experience in employee or internal corporate communications.
Three or more years of experience in one or more of the following fields: communications, content development or writing and editing.
Knowledge of the fundamentals of writing, grammar, syntax, punctuation, and AP style. Familiarity working with style guides.
Ability to tailor content and branding to fit the audience and message.
Ability to provide timely and helpful information.
Ability to build, deliver, and adapt solutions that consistently meets customer expectations.
Clear understanding of multichannel communication platforms.
Sense of design and typography.
Ability to work with stakeholders to gather information and distill into knowledge content.
Strong digital, written, and verbal communications skills.
Familiarity with web publications and hands-on experience with Content Management Systems.
At least 3 years in direct client-facing roles with enterprise customers
Able to manage expectations and risk, escalating issues as needed
Attention to detail.
Strong organizational skills, analytical skills, and the ability to think strategically and creatively.
Team-oriented self-starter with the ability to work independently and proactively.
Ability to provide support and guidance as needed on projects.
Ability to exercise discretion with confidential information.
Ability to provide detailed information and summaries to peers and supervisors.
Experience with Microsoft Office tools and content management systems.
Design experience creating assets for digital environments.
Preferred Qualifications
Bachelor's degree in communications, journalism, English, or another related field.
Five or more years of experience in one or more of the following fields: communications, content development or writing and editing.
Experience in one or more of the following fields: human resources, solution delivery centers.
Excellent interpersonal skills, emotional intelligence, collaboration and relationship-building abilities.
Ability to manage concurrent projects, prioritize competing assignments, and work under pressure with tight deadlines and frequent interruptions.
Ability to exercise sound judgment in making decisions with minimal supervision.
Ability to produce quality copy on a tight schedule with competing priorities.
Knowledge of human resources functions and services and solution delivery organizations.
Comfortable with communications technology and complex environments.
Design experience with Adobe tools such as Illustrator, Photoshop, InDesign, etc.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
NCR Corporation

Cebu City, Cebu
Permanent
Full-time