hr shared services Team LeadFluor

Job Description
This position delivers Human Resource services with specific responsibility for providing information to employees regarding policies and regulations; addressing a variety of issues and/or providing general support; maintaining records, files and databases of personnel actions, evaluations and assisting in ensuring conformance to all applicable Human Resources regulatory and program requirements.
This position performs within the framework set by the Human Resource Shared Services (HRSS) department. Generally, the position assists in hiring procedures, implementation of talent development activities, compensation administrative duties and other assigned tasks and is typically responsible for the administration of two or more Human Resource disciplines.
▪ Lead a team of Tier 1 and Tier 2 specialists for delivering day to day HR Services for HR Operations for a specific country or globally.
▪ Provide coaching, training, and performance management to team members ensuring all members have the skills and knowledge needed to be successful and professional.
▪ Provide Tier 1 HR Specialists with beginning and advanced training. This includes support for questions, process guidance, and issues.
▪ Provide guidance to team members to resolve escalated/complex issues.
▪ Develop and oversee a comprehensive HR knowledgebase and SOP documentation which is accurate, relevant, accessible and easy to understand.
▪ Manage team performance metrics.
▪ Conduct Time Sensitive Audits and Root-Cause-Analysis.
▪ Develop daily, weekly and monthly productivity reports.
▪ Responsible for being the Regional expert; building one-on-one relationship with the HR Regional Operations Team and COE.
▪ Collaborate with SME/ COE to resolve more complex queries or work on requests.
▪ Provide support to employee and internal stakeholder inquiries around Global HR processes, policy, and issues.
▪ Run and produce various reports, including ad hoc reports for COE and HR Regional Operations
▪ Adherence to Customer Service, Quality standards and team performance metrics
Basic Job Requirements
Accredited 4-year degree/Bachelor's degree or equivalent in HR, Psychology, Education, Business, or related field.
Has 5 years of supervisory experience in managing a team in a HR Service Center/ Employee Service Center/ HR Contact Center
Excellent written and verbal communication skills
Excellent people management and customer relationship skills
Knowledge in HR policies / procedures / practices as it relates to compensation, benefits, mobility etc.
Must possess Computer skills with proficient knowledge of MS-Office Application
Preferred Qualifications
▪ Knowledge of various HR disciplines preferred
▪ Experience in a Shared Services Environment or a BPO environment is preferred
Other Job Requirements
Strong English language verbal and written communication skills essential, excellent telephone manner with clear, concise and professional communication skills.
Organized and capable of multitasking in a fast paced, team driven environment
Self-motivated, capable of managing time efficiently and productively
Possess strong technical and analytic skills and exhibit creative problem-solving abilities
Experience of applying organization, initiative and planning to help resolve customer issues.
Experience in innovative recruiting techniques
Experience in managing an HR Helpdesk or a similar role
Experience using CRM tools or similar systems (Oracle, ISM Ticketing) is preferred.
Demonstrates the ability to 'Think outside the box', as in thinking imaginatively using new ideas instead of traditional or expected ideas
Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems
Proactive, service-oriented mind-set
Strong decision-making skills
To be Considered Candidates:
Must be authorized to work in the country where the position is located and be able to interview on site., Must be authorized to work in the country where the position is located.
Diverse Workforce
We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law.
Notice to Candidates:
Background checks are carried out as part of any conditional offer made, including (but not limited to & role dependant) education, professional registration, employment, references, passport verifications and Global Watchlist screening.
Fluor

Cebu City, Cebu
Permanent
Full-time